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Banking Center Manager

Company: Midland States Bank
Location: Champaign
Posted on: August 4, 2022

Job Description:

At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here. Position Summary The Banking Center Manager is a proven leader with a track record of success. They will be responsible for individual business development goals, and for leading, managing and coaching a team of sales and service professionals to meet and exceed performance targets, to provide mentorship and leadership within the region, ensure the operational excellence of the banking center and create an excellent customer experience. As a Best Banker at Midland States Bank, this position plays a critical role in developing and maintaining the staff's effectiveness to present the best solutions to customers, delivering an exceptional customer experience during every interaction. Expectations for this position require the ongoing focus of developing teams that build solid and long lasting relationships by engaging all customers in a positive manner, and providing an experience that includes undivided attention, straightforward and knowledgeable service while ensuring that the customer's best interests are our number one priority. Primary Accountabilities

  • Regularly and customarily directs the work of the staff to effectively identify the financial needs of our customers.
  • Set expectations for branch staff, fostering an environment in which team members work together to achieve all business goals.
  • Generates portfolio growth by identifying cross-sell opportunities, coaching the team to deepen relationships and increase client acquisition, utilizing professional relationships to drive new business.
  • Integrate business partners (e.g. Commercial and Small Business, Home Lending, Financial Advisors) into the branch team to drive sales and ensure that all client expectations are met.
  • Creates and executes an effective business plan that identifies market opportunities and challenges, engages their team and partners, and best utilizes bank resources to grow market share within their community.
  • Demonstrates a track record of success calling on small business customers to generate new business clients, while also maintaining and expanding existing consumer and business banking relationships.
  • Responsible for providing employees timely, candid and constructive performance feedback through weekly check-ins, huddle meetings, and coaching & observation sessions.
  • Reviews and evaluates branch activity reports, including staffing, loan and deposit growth, overdrafts, charge-offs, and audits to meet profit and performance objectives.
  • Create workforce stability by cultivating an engaged and well coached team.
  • Will be responsible for either multiple locations or a large Banking Center.
  • Is a leader and center of influence within local community organizations and activities.
  • Leads strategic Regional initiatives to improve process and results.
  • Provides support for On-line Banking Customers.
  • Provides mentorship and support to peer BCM's.
  • Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).
  • Demonstrate and model Midland States Bank core values that support the bank's culture. Position Qualifications Education/Experience:
    • Associates Degree in a related field, Bachelor's Degree preferred.
    • Minimum 5 years of sales management experience with a proven track record of driving sales, both individually and as a leader of a sales team.
    • Minimum 5 years of retail sales and customer service experience. This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008. Ability to:
      • Stand for extended periods of time
      • Ability to lift and transport coin and currency bags as required (bags may weigh between 25lbs and 50lbs) Other Desired Qualifications:
        • Multilingual speakers are encouraged to apply Competencies:
          • Business insight
          • Cultivates innovation
          • Drives results
          • Makes sound decisions
          • Being a brand champion
          • Collaborates
          • Communicates effectively
          • Customer focus
          • Being Authentic
          • Emotional Intelligence
          • Self development
          • Being flexible and adaptable If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at . THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT PI187042741

Keywords: Midland States Bank, Champaign , Banking Center Manager, Accounting, Auditing , Champaign, Illinois

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