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Office Coordinator - Optical

Company: Carle Health
Location: Champaign
Posted on: January 23, 2023

Job Description:

Position Summary:

The Optical Receptionist contributes to overall customer service experience for patients, providers and staff. Provides information to internal and external customers so that they can fully utilize and benefit from Carle Optical Services both in person and over the phone. Maintains shipping and payroll ledgers, distributes monthly totals to supervisor/director, provides secretarial assistance to the eye department as needed, post payments in Epic, and reconciles reports in two EMR systems. They work with managers and supervisors to ensure efficient office operations and that the administrative needs of management and the department are met.


Associates Degree preferred or equivalent work experience.

None specified

One (1) year General - Clerical

Planning, interpersonal and organizational skills. Good telephone etiquette, good listening skills. Experience with MS Office and other office software packages. Experienced in spreadsheet development. Able to function with many interruptions. Ability to perform in stressful situations. Ability to provide significant attention to detail and manage multiple projects with little supervision. Must have well-developed problem-solving skills using a systematic approach to resolving issues. Ability to communicate positively and effectively with internal and external customers of all levels.

Essential Functions:

  • Answers telephone, takes and delivers messages according to department communication standards.
  • Maintains supply levels and order appropriately.
  • Properly identifies patients.
  • Check in.
  • Cash management.
  • Inventory management.
  • Invoice management.
  • Opens, sorts and handles all incoming/outgoing mail and distibutes to appropriate staff.
  • Provides administrative, secretarial, and clerical support for department.
    • Answer general contact lens and glasses questions for patients.
    • Assist with frame inventory management and rotation.
    • Assist with frame and lens pricing updates.
    • Process glasses and contact lens sales as directed by opticians.

      We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. - For more information:

      Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted.

Keywords: Carle Health, Champaign , Office Coordinator - Optical, Administration, Clerical , Champaign, Illinois

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