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Records Manager

Company: Busey
Location: Champaign
Posted on: March 21, 2020

Job Description:

Duties & Responsibilities

  • Lead, grow and educate the organization on a Corporate Record Management program.
  • Directly manage and coach personnel in accordance with the Bank's policies and standards; responsibilities include interviewing, hiring, and training associates; appraising and developing performance; rewarding and disciplining associates; planning and structuring work within the team.
  • Manage, promote, and grow paper-to-digital records conversion operations.
  • Manage corporate risk related to record management.
  • Serve as liaison to all Lines of Business leaders to understand needs and partner with vendors, as applicable, to create and implement strategic cost effective plans and solutions for their areas.
  • Resolve issues in a timely and effective manner, including processing issues, personnel issues, and customer service issues to assure service excellence.
  • Remain current on record management concepts, trends, practices, and procedures to ensure both technical and functional expertise can be provided for system utilization and problem resolution
  • Establish and manage controls for all line of business's record activities and needs.
  • Assist with vendor and system reviews, development, implementations, and conversions.
  • Develop and monitor departmental performance metrics and recommend solutions and process improvement initiatives to enhance operational efficiency and user experiences as well as manage risk and organizational documentation effectiveness. Education & Training
    • Bachelor's degree in related field preferred.
    • Two years of management experience preferred.
    • Two years of experience in electronic and paper records management preferred. Qualifications Knowledge :
      • Effective leadership and management skills
      • Strong communication, decision-making, and problem solving skills
      • Strong understanding of principles, practices, methods, and techniques for records and information management programs and policies.
      • Strong understanding of State and Federal regulations are record management.
      • Familiarity with digitization processes with traditional paper file creation, data collection, indexing, retrieval, storage, and destruction processes. Ability :
        • Maintain confidentiality of customer and Bank information.
        • Take independent action to develop new procedures and approaches to problems when necessary.
        • Focus on multiple priorities without degradation in the quality of work produced.
        • Create structure for complicated processes.
        • Develop and execute detailed action plans.
        • Set high standards for delivering outstanding customer service and processing throughput. Coach and mentor team members to deliver in accordance with those standards EOE of Minorities/Females/Vets/Disability

Keywords: Busey, Champaign , Records Manager, Executive , Champaign, Illinois

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