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Mortgage & Retail Loan Service Support Manager

Company: Busey
Location: Champaign
Posted on: October 17, 2020

Job Description:

DUTIES AND RESPONSIBILITIES

  • Develop, document and maintain procedures related to Mortgage & Retail loan processing.
  • Participate in the development and modification of Bank policies related to mortgage and retail loan processing.
  • Demonstrate strong working knowledge of existing laws and regulations by incorporating adequate controls within processing activities, resulting in minimal audit and examination exceptions.
  • Manage and lead team of Mortgage & Retail Loan Servicing Support associates ensuring timely completion of performance reviews and providing mentoring and coaching to enhance the performance and development of associates.
  • Develop and maintain strong working relationships with Mortgage and Retail lending lines of business. Coordinate actions to create positive outcomes that support growth, efficient processing, and positive customer service experiences.
  • Develop and monitor key performance metrics utilized to measure service performance of functions within the team. Demonstrate the ability to develop and implement corrective action to improve performance that is not meeting established minimal acceptable performance standards.
  • Develop and monitor staffing models to aid in the analysis of staffing needs, areas of significant effort where process reviews may be required to improve workforce utilization, and to facilitate analysis of changing staffing needs within the team. Demonstrate the ability to recognize and plan for high volume periods and take necessary actions to ensure appropriate staffing is available to support needs during these periods.
  • Demonstrate knowledge of industry trends and a proactive approach to incorporating changes into processes, procedures, and technology with a focus on improving process efficiency and straight through processing.
  • Demonstrate effective problem resolution by making effective recommendations and implementing appropriate corrective action.
  • Demonstrate effective vendor management capabilities. Provide input during the annual review process and participate in the review of potential new vendors.
  • Participate in and lead activities related to bank and system integrations ensuring minimal disruptions to customer service and ensuring accuracy of data throughout the process.
  • Demonstrate understanding of accounting requirements related to financial reporting for mortgage and retail loans. Ensure accurate reporting of financial data and timely and accurate clearing of reconciling items. EDUCATION and TRAINING
    • Requires Bachelor's degree OR 6 years related experience in the financial services industry.
    • Requires a minimum of 3 years leadership experience.
    • Requires experience with PCs and spreadsheet / word processing. QUALIFICATIONS Knowledge:
      • Strong oral and written communication skills.
      • Solid project and time management skills.
      • Corporate policies and procedures: CIP, Red Flag, FCRA, Reg Z, RESPA, USA PATRIOT ACT, etc.
      • Legal documents. Ability:
        • Develop new procedures and approaches to solve problems.
        • Multi-task and work independently.
        • Make independent decisions for which there are not always precedents.
        • Establish and maintain collaborative partnerships at all levels throughout the organization. EOE of Minorities/Females/Vets/Disability

Keywords: Busey, Champaign , Mortgage & Retail Loan Service Support Manager, Executive , Champaign, Illinois

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