Front Office Manager - Holiday Inn Champaign
Company: Schulte Hospitality Group
Posted on: November 26, 2022
Work today, get paid today! Schulte Hospitality Group believes you
should be in control of your income, that's why we're proud to
partner with DailyPay, giving you access to your money when and
where you need it!
Schulte Hospitality Group is seeking a dynamic, service-oriented
Front Office Manager to join our team! SHG is an organization whose
success is rooted in its service culture. Our mission is to exude
hospitality, be respectful and authentic, prioritize the needs of
our internal and external stakeholders above our own, and
continuously strive to make a positive impact in all we do. We are
passionate hoteliers eager to add like-minded people to our rapidly
What's in it for you? When you join SHG you'll be part of a team
committed to an inclusive, employee-focused workplace that is
invested in your development. We want you to feel engaged,
empowered, and excited to grow with us. After all, we believe our
greatest and most valuable asset is our people! SHG provides a
rewarding, fun and flexible work environment, exciting perks, a
robust benefit package and an atmosphere designed to encourage and
promote career growth within the company.
Our Company: Schulte Hospitality Group is a division of Schulte
Companies, a leading third-party management company with deep,
multi-generational experience in all facets of the hospitality
industry. We are a diverse team of innovative hoteliers and
restauranteurs operating more than 200 locations across 38 states
and 3 countries. Our portfolio includes a wide array of reputable
brands like Marriott, Hilton, IHG and Hyatt as well as many unique,
independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES
Monitors daily status of rooms, rates, discount rates and
Maintains current list of available rooms for walk situations.
Coordinates blocking of rooms.
Acts as the "Service Champion" for the Front Office and creates a
positive atmosphere for guest relations
Ensures recognition of employees is taking place across areas of
Reviews staffing levels to ensure that guest service, operational
needs and financial objectives are met.
Reviews comment cards, guest satisfaction results and other data to
identify areas of improvement.
Solicits employee feedback, utilizes an "open door" policy, and
reviews employee satisfaction results to identify and address
employee problems or concerns.
Ensures staff communicates effectively with the Housekeeping
Maintains productive relationship with Valet Parking provider.
Regularly reviews department budget to meet budgeted wages and
Checks printed registration cards against information on arrival
report and rectifies any discrepancies.
Ensures prompt and courteous service to guests.
Pre-registers guests according to standards.
Completes and monitors employee schedule.
Monitors VIP arrivals.
Keeps track of rooms to ensure accurate status and readiness for
Hires, coaches and disciplines direct reports.
Interacts positively and professionally with guests to resolve
Acts as Manager on Duty as required.
Works nights, weekends, and holidays as necessary.
Perform various other duties as assigned to meet business
EDUCATION AND EXPERIENCE
Minimum of three (3) years in similar leadership role. (I.E. Front
desk supervisor, Assistant Front Office Manager, etc.)
Minimum of High School education, post-high school education
KNOWLEDGE, SKILLS AND ABILITIES
Basic math skills
Ability to communicate effectively verbally and in writing
Strong leadership skills
Ability to exceed expectations of guests and team members
Excellent time management skills
In-depth knowledge of hotel Front Desk operations
Work Today, Get Paid today with DailyPay!
Track your daily income with updates after every shift you work
Transfer your earnings instantly or next day
Automatically save a portion of your paycheck
In addition to DailyPay, Schulte Hospitality Group offers a robust
selection of perks/benefits that include, but aren't limited to:
Paid Time Off, Unlimited Referral Bonuses, Growth and Career
Opportunities, Hotel Discounts, 401K, Health/Dental/Vision
Insurance, Short-Term/Long-Term Disability, Flexible Spending
Accounts, Health Savings Account, Pet Insurance, Dependent Tuition
Benefits, EAP Program, Marketplace Discounts at various retailers
such as Disney, Apple, AT&T, Verizon and more, and a flexible
and fun working environment!
* Schulte Hospitality Group is an Equal Opportunity Employer.
Keywords: Schulte Hospitality Group, Champaign , Front Office Manager - Holiday Inn Champaign, Executive , Champaign, Illinois
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