Systems Operations and Care Management Analyst
Company: Carle Health
Posted on: January 24, 2023
Works closely with internal and external customers/experts by
providing support in the analysis, testing and integration of
software and information systems as it relates to core systems and
integration processes. Responsible for analyzing data and
researching data to support the departmental core activities.
Responsible for working closely with business owners across
multiple cross-functional teams to deliver quality outcomes
monitored and measured by the documentation tools that are
supported. Provides technological expertise to the division related
to data analyst efforts, system upgrades, and maintenance. Provides
support with the integration of medical management care systems and
software with other divisions and outside vendors.
Salary range - $24.28-38.52
Associate's Degree in Applied Science, Web Application Development,
Information Technology, or Computer Science required. or Experience
in Lieu of Education - Two (2) years of experience in Information
Technology or data operations management.
CERTIFICATION & LICENSURE REQUIREMENTS
Two years system administration, system analyst, information
technology, or data and operations management.
Ability to identify, research, analyze and develop innovative ways
to streamline workflow and technical processes. Experience with
integration, implementation and quality control testing of system
upgrades. Must have the ability to work independently and on a
team. Must possess independent planning and organizational skills
and the ability to prioritize and process multiple tasks
simultaneously. Must be able to troubleshoot and identify system
errors and integration malfunctions, and take corrective action to
maintain data integrity across all system platforms. Must have
experience using SQL Server Management Studio, Remote Desktop. Must
possess advanced Excel skills and the ability to maintain data
using scripting via Microsoft products, Microsoft Visual Studios,
and advanced SQL programming. Would prefer experience running
software on the following systems: Altruista GuidingCare and Epic.
Excellent verbal and written communication skills.
- Responsible for development and maintenance of all Medical
Management systems within the Population Health division.
- Support the needs of other departments and external customers
for Medical Management data and systems.
- Participates in analysis, quality assurance testing, user
acceptance testing, and integration of the organization software
and information systems as it relates to Medical Management
functions. Performs full end to end integrated testing for all
functionality of clinical systems and their interfaces.
- Participates in system/product/software upgrades as related to
- Provides technology expertise to the department and
collaborates with other departments for data collection, system
upgrades, system maintenance, and system interfaces and file
- Functions as a liaison and resource to the IT Department
related to these systems and associated software.
- Installs, tests, maintains, documents, and provides technical
support for system software/hardware.
- Serves as a liaison between vendors, IT personnel, other
application analysts, management and end users to resolve questions
related to system functionality and design.
- Works closely with division business owners, collaborates to
establish needed system modifications, and functions as a resource
for development of time saving processes or new features.
- Recommends and documents procedural changes.
- Assists with software product selection, evaluation, and
- Provides product and problem resolution support to the users
and communicates this to internal/external customers, such as IT,
- Successfully completes related Epic Certifications within the
first 6 months of employment or as designated.
Team members working twenty hours or more per week are covered by
medical, dental, vision and basic life insurance. Team members can
take advantage of Carle Health's retirement plans that offer
matching after one year of employment. Team members working forty
hours per week receive seventeen vacation days per year, six sick
days per year, six paid holidays per year, and one personal holiday
per year (all benefits pro-rated for team members working less than
forty hours per week). Team members will also receive one week of
parental leave after one year of employment and company paid
short-term disability after six months. For more detailed
information about all of Carle Health's benefits please visit
We are an Equal Opportunity Employer and do not discriminate
against any employee or applicant for employment because of race,
color, sex, age, national origin, religion, sexual orientation,
gender identity, status as a veteran, and basis of disability or
any other federal, state or local protected class. Carle Health
participates in E-Verify and may provide the Social Security
Administration and, if necessary, the Department of Homeland
Security with information from each new employee's Form I-9 to
confirm work authorization. - For more information:
Effective September 20, 2021, the COVID 19 vaccine is required for
all new Carle Health team members. Requests for medical or
religious exemption will be permitted.
Keywords: Carle Health, Champaign , Systems Operations and Care Management Analyst, Executive , Urbana, Illinois
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