Bank Manager Ii - Rantoul
Company: Busey Bank
Location: Rantoul
Posted on: January 27, 2023
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Job Description:
Schedule:Monday Friday 8:00am 5:30pm, every other Saturday
8:30am 12:30am. Hours May Vary.WHAT YOU'LL DOThe Service Manager II
is responsible for selling all bank products and services to
customers and non-customers in a needs-based manner. The position
will be responsible for the daily operations of a Hub's service
center, supervising, mentoring, and coaching the teller and/or
universal banker team for the attainment of goals through the
promise of Service Excellence. This position will report to the
Area Manager.Additional Duties:Identify customer and non-customer
financial needs and sell all appropriate products and
services.Service customer accounts as needed and proactively
communicate with customers to ensure financial needs are
met.Complete any other service center-specific responsibilities as
determined by the Area Manager.Responsible for overall Service
Center operational performance and results.Responsible for monthly
and quarterly service center audits, including the quarterly
Service Center scorecard.Ensure that all associates are exhibiting
service excellence through the modeling and coaching of training
and delivery service standards and the avoidance of risk.Coordinate
staffing plans and personnel needs with their respective Area
managerSupervise, evaluate, inform and provide direction to all
service center associatesWHAT YOU'LL BRINGKnowledge of:Strong sales
and customer service skillsStrong oral and written communication
skillsAll Service Center's within the Market/HubAbility to:Make
independent decisions regarding service center operations for which
there are not always precedentsAnalyze and solve problems that are
of a complex natureTake reasonable care to prevent loss to the
organizationPerform duties under frequent time pressuresFamiliarity
with and support of, mergers and acquisitions as it relates to
retail bankingWHY IT MATTERSThe Service Manager is an integral part
of ensuring that functions within the service center happen
seamlessly and allow in-branch associates to exhibit service
excellence for Busey's Retail customers.EDUCATION, TRAINING &
STANDARDS OF PERFORMANCERequires 2 or more years of banking or
management experience at a financial institution or related
business field.Pursuant to the Secure and Fair Enforcement for
Mortgage Licensing Act ("SAFE Act"), all Service Center Managers
(if lending) are required to maintain current registration with the
Nationwide Mortgage Licensing System & Registry ("NMLS"). If such
registration is not active as of the hire date, the Service Center
Manager must immediately attain active registration upon
employment. Service Center Managers who fail to maintain an active
and current registration will be unable to lend and may be subject
to disciplinary action, up to and including termination of
employment.Requires knowledge of Microsoft Office.Busey believes
that diversity and inclusion among our teammates is critical to our
success as a company, and we seek to recruit, develop and retain
the most talented people from a diverse candidate pool.Equal
Opportunity Employment is a priority for Busey and all qualified
applicants will receive consideration regardless of race, color,
religion, national origin, genetic information, sex (including
pregnancy), age, sexual orientation, gender (including gender
identity and expression), marital status, military status, veterans
status, citizenship status, disability, order of protection or any
other characteristic protected by applicable law or other non-merit
based factors.
Keywords: Busey Bank, Champaign , Bank Manager Ii - Rantoul, Executive , Rantoul, Illinois
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