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Assistant Store Manager - Apparel

Company: House of Sport
Location: Champaign
Posted on: March 19, 2023

Job Description:

DescriptionHouse of Sport by Dick’s Sporting Goods is more than just a store, it’s a destination, an experience, a place where athletes can experiment and play. A house devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our athletes, inspiring our teammates, and challenging retail norms. The
Assistant Store Manager - Apparel is responsible for driving the highest level of brand and operational excellence throughout the store by ensuring our teammates are executing the DICK’S common purpose both while tasking and delivering a hassle-free, engaging, athlete-first service. They ensure this by strategically delegating and trusting their team to get the job done and ensure the company vision is executed. They are directly involved in creating a high-energy, highly-engaged workplace; determined to foster and develop a team who knows they are valued, recognized, invested in, and aware of how their contribution positively impacts the organization. Although they are agile and hyper focused on the business, the Assistant Store Manager - Apparel knows how to slow down when their teammates need them; taking time to listen uninterrupted, empathize, and demonstrate respect. Regardless of the priority at hand, newly delivered strategy, or event / task that needs to be executed, the Assistant Store Manager stays engrossed in teammate development and wellness, financial metrics, and short/long term planning as well as maximizing profitability through quality merchandise presentation.

Hires and builds a strong team with in the Apparel Department (i.e., Footwear & Apparel) by partnering closely with the Selling & Service Director to create targeted hiring strategies based on talent expertise needs, diversity, or availability gaps; leverages Store AA to source applicants in the applicant tracking system. Responsible for managing the team in the Footwear & Apparel Department Directly involved in selecting the team by conducting interviews with candidates, providing a strong recommendation to the leadership team based on interactions with candidates, and developing Leads who are equipped to participate in the interview process; may be required to make the final hiring decision on candidates Builds a people-first culture by consistently connecting with every teammate and building trust; actively listens and dedicates time to their development and career interests; stays invested in their well-being and seeks to understand any roadblocks (personally and professionally) they can help remove or overcome together Uses creativity, out-of-the box ideas, and recognition programs to build a high-energy environment with highly engaged teammates (e.g., contests, interactive boards, etc.) Coaches and develops oneself and others by infusing learning into day-to-day leading; places an equal priority on development and accountability through motivation, hands-on coaching, regular exposure, and stretch assignments; builds development plans in partnership with teammates when necessary Holds regular (un)planned check-ins with hourly teammates to ensure they are feeling seen, valued and voices are heard
; ultimately ensuring open and transparent communication Ensures that the Softlines Departments meet all merchandising standards including, but not limited to: merchandise exposure, visual, pricing, signage, etc. Provides feedback to HoS Directors, recommending product relevant to local customer as well as inventory level concerns. Ensures stockrooms are monitored to ensure all product can be merchandised and available on the sales floor for customers.
Leads by example; is friendly, engaging, available and genuinely wants to help every athlete With the guidance of the HoS Directors, plans, organizes, and controls for 90 days out using effective tools and processes to achieve key milestones, tasks, events and commitments aligned with organizational goals and needs; anticipating potential roadblocks and adjusting quickly in the moment Actively participates in weekly meetings by conducting data dig recaps, identifying challenges, and providing recommendations to address opportunities Regularly involves Leads when strategizing upcoming plans by teaching them how to pull and interpret data then creating opportunities for them to present metrics with improvement recommendations during intact meetings Ensures transparent communication amongst teammates by leveraging tools to keep tasks, assignments, and deadlines organized (e.g., Game plan binder, communication board, monthly calendars, etc.) and Company initiative, programs and promotions Assists with workforce management by handling last minute schedule changes or call offs to ensure the team in store is equipped to provide athletes with a hassle-free shopping experience Manages Apparel and Footwear department scheduling, directing workflow, daily teammate assignments, and monitoring project status. Partners with HoS Directors to ensure long-range management of the workforce (e.g., receiving coaching and guidance on how to develop robust 30,60,90-day event preparation plans) Closely partners with the in-store Visual Merchandising Team on Game Plans and strategic product placement every season to ensure visual standards are met and company strategies are being maximized.
Regularly interprets finances and operational metrics (e.g., balance scorecard, P&L, Interna, etc.), making connections to behaviors and in turn developing actionable steps for improvement or new opportunities Drives sales and profitability through report analysis. Understands and can identify key financial impacts of metrics such as UPT, Conversion, average ticket value, etc. Promotes company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions Drives the vision of the organization and store by helping teammates understand how their responsibilities and actions directly align to the common purpose and overall performance and success of the company; motivates and inspires while setting expectations to bring out the best in everyone Makes process connections to understand the root causes, and develops a solution / conclusion on how to address or mitigate; bringing forth the right level of urgency to solve a problem
Ensures store events held to increase community involvement are executed flawlessly as well as create or support opportunities for teammates to give back to their community Creates a store environment where everyone feels welcome and safe Actively recruits within the community to ensure the store’s teammates reflect the communities that it serves
Ensures all teammates understand expectations around high standards by delivering ongoing training and feedback around essential role execution; disciplined enough to have tough conversations or make difficult talent decisions in a timely manner. Validates that omni-channel fulfilment and in-store programs and processes are executed to ensure athletes receive desired products (e.g., BOPIS, ship-from-store, processing of freight, etc.) Walks the store, holding individual and group conversations with Leads and teammates working on assigned tasks, proving constructive feedback and asking in-the-moment questions that provides both guidance and education to ensure expectations are clear, progress is being made, teammates are held accountable for tasks assigned to them, and strategies are flawlessly executed (e.g., game plans) Creates a hassle-free environment by identifying changes that needs to be made in store; partners closely with the Lead through delegation and guidance to ensures the completion of key tasks and a successful store walk (e.g., game plans, selling skills, recovery, cleanup, etc.) Equips teammates to become technical experts by prioritizing knowledge transfer and first-person teaching In addition to being the department expert, challenges oneself to learn other areas of the business in order to be well-rounded in product knowledge and the overall athlete experience Qualifications
Success Profile:
3-5 years Retail Assistant Store Manager, Department Manager (Big Box preferred) or Retail Store Manager experience required World-class customer service skill and interpersonal/communication skills Affinity for developing talent Strong problem-solving ability and analytical skills Attention to detail Flexible availability – including nights, weekend, and holidays Ability to prepare routine administrative paperwork Must have strong people management skills and an ability to develop talent
Additional Compensation:
Quarterly and Annual Bonus Programs DICK’S Sporting Goods is an Equal Opportunity Employer Committed to Inclusion and Diversity.

Keywords: House of Sport, Champaign , Assistant Store Manager - Apparel, Executive , Champaign, Illinois

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