Common Purpose Director- House of Sport
Company: House of Sport
Location: Champaign
Posted on: March 19, 2023
Job Description:
DescriptionHouse of Sport by Dick’s Sporting Goods is more than
just a store, it’s a destination, an experience, a place where
athletes can experiment and play. A house devoted to sport where
our community can gather and be inspired. We are fundamentally
changing retail by elevating these experiences, delivering first in
class service, obsessing over our athletes, inspiring our
teammates, and challenging retail norms. The Common Purpose
Director strong leader who translates the House of Sport Vision and
Mission within their store and establishes clear direction for
their team. They have a relentless passion for Service, Community,
Brand standards, creating a one kind shopping experience, and
supporting all our teammate’s dreams. This Common Purpose Director
is responsible for directly managing the core components of our
store floor: Footwear, Hardlines, Softlines and Golf ensuring all
operational standards align with store high expectations.
Additional areas of responsibility include Payroll/Labor
Management, Pricing/Signing, Logistics, Loss Prevention,
Logistics/Back-of-House operations and Human Resources. This
includes holding each team accountable for meeting or exceeding
established operational guidelines, brand standards, and
athlete-first service expectations. This Director will be an
operations guru. Always looking for ways to drive excellence, in a
new and different way. An opportunity to elevate and execute every
aspect of this store’s operation. You are responsible for setting
the new standard for retail. Common Purpose Director Duties:
GREAT
PLACE TO WORK
Hires and builds effective hourly and
salaried teams by ensuring a diverse mix of backgrounds, skillsets,
perspectives, and experiences are adequately represented; recruits
and hires the best with key emphasis on experts in key categories;
creates a feeling of belongness and strong team morale; establishes
common objectives and a shared mindset to ensure alignment and
cohesion Responsible for partnering with the Service and Selling
Culture Director to drive the highest level of customer service
throughout the store, ensuring our teammates are driving the DICK’S
Common Purpose and delivering hassle-free, engaging, athlete-first
service. Operational responsibilities will include partnering with
the events team to set-up and breakdown in-store and Field events
to ensure the optimal athlete experience; requires staying closely
aligned with community and in-store event activities. Directly
involved in hiring and interviewing (e.g., completing the last
interview), partners with ASM when possible to make the final
decision on candidates; stays connected to the current talent gaps
and hires appropriately to ensure coverage Shares responsibility of
conducting Day 1 Orientation with the Service and Selling Director
to formally launch a positive teammate experience with all new
hires Builds a people-first culture by consistently connecting with
every teammate and building trust; actively listens and dedicates
time to their development and career interests, staying invested in
their well-being, and seeking to understand any roadblocks
(personally and professionally) Coaches and develops oneself and
others by infusing learning into day-to-day leading; places an
equal priority on development and accountability through
motivation, hands-on coaching, regular exposure, and stretch
assignments; builds development plans in partnership with teammates
when necessary Uses any possible moment to lead through coaching
and development; instead of taking charge, the Service and Selling
Director provides in-the-moment coaching by creating space for
leaders to identify opportunities within the store or a specific
task, allows them to think through actionable solution Communicates
regularly and transparently with teammates at all levels,
understanding that honesty and clear communication channels are
enablers of overall team success Point of contact for implementing
training initiatives, bringing the vision and experience to life.
Conduct one on one teammate conversations, assist with facilitating
training workshops and conduct role play exercises to ensure all
teammate are meeting the needs of the athlete”
GREAT PLACE TO SHOP
Plans, organizes, and controls long
term a year out, highlighting important dates for the team and
reoccurring events. As events approach, supports the ASM at 90 days
out using effective tools and processes to achieve key milestones,
tasks, and commitments aligned with organizational goals and needs;
teaches and guides the team on how to plan for the long and
short-term (30 and 60 days out) while anticipating potential
roadblocks and adjusting quickly in the moment Starts each week in
partnership with the Service and Selling Director by driving
conversations and holding working sessions to develop a plan of
attack for the week ahead; during leadership meetings, the
leadership team is the nucleus to ensuring a results-driven
direction has been set with clear goals and information is cascaded
/ flows in and out of the store in order for everyone to feel
equipped with the knowledge to do their job appropriately
Responsible for meeting budgets in the areas of sales, expense, all
Profit & Loss (P&L) categories, metrics and overall store
contribution. Drives the overall financial performance of the store
by utilizing reporting tools and implementing strategies/tactics
designed to improve store performance. Monitors competition
assortments, pricing strategies as well as promotions to gain a
competitive advantage. Validates teammates schedules are accurately
inputted to meet athlete demands and drive times by ensuring the
right people are in the right place at the right time, from opening
to closing Plans teammate schedules in advance by assessing events
or initiatives coming down the pipeline and planning hours /
coverage accordingly by using the workforce management tool on a
regular basis Focuses on the strong connection between athlete
satisfaction and teammate engagement; leverages insights to drive a
culture that equally prioritizes the employee experience and
hassle-free shopping When in the store, acts as Head Coach by
calling attention to hot floors, identifying unattended athletes
and providing teammate coverage, and overall ensuring the athlete’s
shopping experience is optimal (e.g., product and teammate
accessibility) Ensure the visual strategy developed by the CSC
Visual team is executed flawlessly, creating a compelling in-store
experience that is easily understood by the athlete and in turn
drives sales.
GREAT PLACE TO INVEST
Regularly conducts data digs using
financial and operational tools (e.g., balance scorecard, P&L,
Intera, etc.) to uncover business trends beyond the surface and
leverage insights when building out financial and operational
strategies for the store; controls expenses and drives sales to
maximize ROI Establishes a vision and sets direction by enabling
teammates to understand how their responsibilities and actions
directly align to the common purpose and overall performance and
success of the company; motivates and inspires while setting
expectations to bring out the best in everyone Supports and
empowers leaders to identify obstacles/challenges seen in the data;
make process connections to understand the root causes, and then
come to a solution / conclusion on how to address / mitigate; the
only assistance provided by the leadership team is education around
the connection points between behaviors and the data Responsible
for meeting budgets in the areas of sales, expense, all Profit &
Loss (P&L) categories, metrics and overall store contribution.
Drives the overall financial performance of the store by utilizing
reporting tools and implementing strategies/tactics designed to
improve store performance. Monitors competition assortments,
pricing strategies as well as promotions to gain a competitive
advantage.
COMMUNITY INVOLVMENT
Creates opportunities to get involved
with the communities; hosting events, support volunteer
opportunities, etc. Creates a store environment where everyone
feels welcome and safe Builds direct relationships with local
leaders and partners with the Community Integration Director to
ensure the team is able to serve, give back, and create job
opportunities within the community Actively recruits within the
community to ensure the store’s teammates reflect the communities
that it serves Takes time to gain a deep understanding of both
industry and competitor trends
BRAND & OPS EXCELLENCE
Demands high standards and holds self
and others accountable by establishing clear responsibilities and
processes for monitoring work and measuring results; unafraid to
give difficult feedback and is willing to take action and address
low performance Continuously empowers the team to evolve their
operational mindset in order deliver on the programs and processes
required to ensure athletes receive desired products both omni and
in-store Walks the store and validates that game plans are
executed, visual planning standards are met, and that the store is
clean, organized, and safe Educates and empowers the team to be
technical experts by taking ownership of high standards; creates
opportunities for them to learn and showcase their skillset,
product knowledge, operational excellence, and visual execution;
never overlooks an opportunity to celebrate achievements and
highlight a teammate’s impact, contribution, or growth
QualificationsThe experience we’re looking for:
- Bachelor’s degree in Business, Management, Communications or
related area
- 5+ years of leadership experience
- 5+ years of retail/hospitality/customer service experience
- 3+ years of store leadership/general manager experience
- Proven business leader mindset, routed in customer service
- Excellent communication, project management, operations, and
organizational skills
- A proven track record of leading a customer-first team
- Strong relationship building experience
- A passion for relentless improvement, embracing and driving
positive change DICK’S Sporting Goods is an Equal Opportunity
Employer Committed to Inclusion and Diversity.
Keywords: House of Sport, Champaign , Common Purpose Director- House of Sport, Executive , Champaign, Illinois
Didn't find what you're looking for? Search again!
Loading more jobs...
