Escalations Manager
Company: H3 Manufacturing Group, LLC
Location: Champaign
Posted on: April 26, 2024
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Job Description:
* * * Direct Hires ONLY. No Recruiters. No Phone Calls * * *
* Develop and execute strategic plans to achieve sales targets.
Serve as a high-level contact for customer account(s) while working
directly in many cases with key customer relationships in
conjunction with executive management.
Build and maintain long-lasting relationships with customers while
partnering with them to better understand their business objectives
and potential future needs.
Oversee development of new business with existing customer(s)
and/or identify areas of improvement, to grow the account
organically.
Collaborate to achieve excellent customer solutions, sales and
margin goals, and OTD.
Coordinate with production on schedules, delivery commitments, and
improved OTD.
Ensure complete and accurate processing and expediting of job
orders.
Review quotes including price, availability, delivery time, and
other information as needed.
Verify post-order activities: delivery updates, quality issues,
return authorizations, are processed accordingly.
Rectify product/service challenges by clarifying customer concern,
identifying root cause, providing solution, expediting corrective
action, and following up, to ensure satisfactory resolution.
Compile and maintain accurate actionable sales reporting on
customer account statuses.
Ensure timely/responsive communications, approachable
service/solution attitude, order accuracy, backlog review in
ERP.
Monitor inventory requirements against customer order demand,
maintaining forecasting and budgeting analysis.
Qualifications:
- Proven experience in a customer service management role
- Strong leadership and supervisory skills
- Excellent communication skills i, both written and verbal
- Ability to analyze data and make data-driven decisions
- Proficient in project management principles
- Ability to effectively communicate with customers and resolve
issues in a timely manner
This is an exciting opportunity for a highly motivated individual
who is passionate about delivering exceptional results. If you have
the skills and qualifications required for this position, we would
love to hear from you. Apply now to join our dynamic team!
* * * Direct Hires ONLY. No Recruiters. No Phone Calls * *
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Keywords: H3 Manufacturing Group, LLC, Champaign , Escalations Manager, Executive , Champaign, Illinois
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