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Commercial Loan Service Support Manager

Company: Busey
Location: Champaign
Posted on: September 9, 2019

Job Description:

Duties and Responsibilities

  • Ensure compliance with applicable laws and regulations associated with these activities, as well as provide leadership and supervision for the Commercial Loan Servicing and Post Closing Review Staff and all functions within these departments.
  • Interact with leadership from the Credit Division, Market Presidents, Loan Coordination Manager, Commercial Loan Documentation and Commercial Compliance to ensure cohesiveness between the front line and back office.
  • Management of Loan Servicing and Post Closing Review Managers with indirect management of service support associates and the daily functions performed by the group.
  • Actively participate in the design, maintenance and release testing and implementation of the bank's Core, Imaging and workflow system to ensure the platforms are utilized to create maximum efficiency and usability for the Loan Servicing and Post Closing Review Teams.
  • Ensure Loan Servicing staff is trained and proficient on all bank's systems; Core, nCino, Imaging and other third party systems to ensure accuracy and integrity of loan boarding, funding, payment processing, and general system maintenance.
  • Ensure Post Closing staff is trained and proficient on all bank's systems; Core, nCino, Imaging and other 3rd party systems to ensure accuracy and integrity of file review, collateral monitoring, exception resolution, construction disbursing and paid loan processing.
  • Lead the development and monitoring of key performance metrics utilized to measure service performance within the team. Demonstrate the ability to guide others through the development and implementation of corrective action to improve performance that is not meeting established minimal acceptable performance standards.
  • Develop and maintain strong working relationships with all Commercial Banking lines of business. Adhere to high level of client service to internal and external clients personally and by team members.
  • Adherence to bank policies, regulatory requirements and SOX standards. Maintain acceptable level of compliance with Internal Audit and Loan Review standards resulting in minimal findings.
  • Oversee various departmental processes and author of departmental policy and procedure. Compliance with internal and external regulatory requirements while providing exemplary internal and external client service and cohesiveness between the front line and back office. Education and Training
    • Bachelor's degree in Business, Finance, Accounting or Economics; equivalent years of relevant work experience may be considered in lieu of a degree.
    • Minimum of 5 to 7 years' experience in loan servicing and collateral monitoring, specializing in comical loans.
    • Proficient knowledge of Microsoft Office Software and ability to master other proprietary banking systems. Qualifications Knowledge :
      • Strong knowledge of commercial loan servicing and post-closing requirements, including knowledge of Jack Henry Silverlake and nCino is highly preferred.
      • Knowledge of bank regulations and compliance issues.
      • Strong leadership and managerial skills.
      • Excellent written and verbal communication skills with co-workers, management, internal and external clients, and other third party vendor's in a courteous and professional manner. Ability :
        • Compose and proof materials, establish priorities and meet deadlines.
        • Work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
        • Prioritize projects, identify, problem solve and exercise exceptional use of good judgment with respect to issues/circumstances as they arise.
        • Work independently and as part of a team.
        • Research information and analyze data to arrive at valid conclusions, recommendations, and plans of action.
        • Prepare comprehensive reports and represent ideas clearly and concisely, both orally and in writing. EOE of Minorities/Females/Vets/Disability

Keywords: Busey, Champaign , Commercial Loan Service Support Manager, Executive , Champaign, Illinois

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