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Cash Management Support Specialist

Company: Busey
Location: Champaign
Posted on: September 9, 2019

Job Description:

Schedule * Monday - Friday 7:30am-5:30pm Duties/Responsibilities * Provide direct customer support responding to general and technical inquiries via phone or email related to cash management services/systems and commercial deposit account inquiries. * Provide training for all cash management services, including but not limited to; ACH processing, business internet banking, sweep accounts, positive pay, monthly and annual CDs, and Remote Deposit Capture. * Complete system setup and maintenance for existing and new cash management products and services. * Prepare customer documents required to establish or maintain cash management services and commercial deposit accounts. * Assist Retail associates with cash management services referrals. * Assist business customers who have experienced fraud on their account. * Open new accounts as needed by Commercial or Cash Management Executives. * Provide specialized line of business support. * Other special projects as directed. Education and Training * College degree preferably in business, accounting or finance or High School diploma and 2 years related work experience. * Previous banking or finance and customer service experience preferred. * Prior experience in roles identifying customer needs to expand relationships. * Requires strong background working with a variety of PC operating systems and anti-virus software. * Requires knowledge of Microsoft Office, Excel, Access, and Adobe Acrobat. Qualifications Knowledge of: * Strong oral and written communication skills * Advanced knowledge of line of business policies, procedures and products * Operational workflows and secure file transmissions Ability to: * Multi-task and work independently * Solve problems independently while applying logic and discretion * Adapt to change and respond to all requests in a professional manner * Desire to suggest new approaches to existing procedures within established options to gain efficiencies in department tasks * Analyze and solve problems for which there are not always precedents * Maintain visual attention and mental concentration for extended periods of time * Possess the ability to understand and process multiple types of inquiries in a professional, fast-paced, and high traffic environment EOE of Minorities/Females/Vets/Disability

Keywords: Busey, Champaign , Cash Management Support Specialist, Executive , Champaign, Illinois

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