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IT Services Manager

Company: Busey
Location: Champaign
Posted on: October 10, 2019

Job Description:

Duties and Responsibilities: Contribute to general business planning regarding technology and systems required to maintain corporate operations and competitiveness by working with the various lines of business to determine their IT needs. Complete projects by coordinating resources and timelines with user departments. Establish long-term needs for IT Services and plan strategy for developing systems and acquiring hardware to meet corporate needs. Recommends IT strategies, policies, and procedures by evaluating organization outcomes, identifying problems, evaluating trends, and anticipating requirements. Ensure security, confidentiality, and reliability of corporate data, proprietary information, and intellectual property. Assist in development and adherence to annual operating and capital budgets for Network and IT systems. Manage relationships with vendors for sales service and support of all IT systems. Assist in the continual updating of the Business Continuity and Disaster Recovery Plan in the event of an unexpected business interruption. Accomplishes IT staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, polices, and procedures. Assist in the development and adherence to service level requirements for IT systems and services. Verifies application results by conducting system audits of technologies implemented. Additionally, this role will be responsible for owning the ServiceNow platforms, directing on-going maintenance, configuration, implementation and upgrading of platforms so the organization can take advantage of new capabilities. Drive platform adoption, enabling enhancements and delivery services and process improvements to enhance the ServiceNow platform value back to the business. Qualifications: Knowledge of: Strong oral and written communication skills Excellent organizations and management skills Ability to: Take more than normal care to prevent loss to the Bank Maintain confidentiality of Bank and customer information Develop and deliver operational plans that include technical, service, and manpower requirements and costs Take independent action within established options and develops new procedures and approaches to problems when necessary Analyze assignments based on a wide knowledge of many factors where application of advanced or technical concepts are required Perform duties and make decisions under frequent time pressures Education: Requires Bachelor's degree in IT Management or equivalent experience. Requires 5 or more years of related IT and management experience. Requires knowledge of Microsoft Office. EOE of Minorities/Females/Vets/Disability

Keywords: Busey, Champaign , IT Services Manager, Executive , Champaign, Illinois

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