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Clinic Registration Specialist (starting rate $15.45/hr)

Company: Carle Health
Location: Urbana
Posted on: January 16, 2022

Job Description:

Position Summary: We are searching for the best and brightest in the customer service industry to fill our Patient Service Representative role. Checking people in and out. It's often the first encounter, you understand that your interaction can set the tone for the entire patient experience and potentially impact their entire visit! Your genuine warmth and helpful nature enables you to rise to every occasion, from showing compassion to patients during times that can be stressful and providing them the confidence that they are in the hands of a world-class healthcare team. As a Patient Service Representative, you'll have many opportunities to brighten someone's day. The Patient Services Representative 1 coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in, charge posting, cash management and basic patient appointment scheduling. Conveys a positive image and provides information to ensure patients' needs are met. Positions available in the Champaign-Urbana and surrounding areas! Qualifications: EDUCATIONAL REQUIREMENTS Associates Related field or Three (3) years of experience in an office/customer service environment is an acceptable substitution for Associates degree. CERTIFICATION & LICENSURE REQUIREMENTS Successful completion of medical terminology course within one (1) year of start date in position. EXPERIENCE REQUIREMENTS Previous public contact position, basic computer skills, and experience using fax machine, copier and other general office equipment. OTHER REQUIREMENTS Strong communication skills; observes high standard of confidentiality; multiple tasks concurrently; memory for details; ability to prioritize and complete tasks under stressful conditions with interruptions; ability to accept and implement change and function in instances where decisions are not always apparent. Essential Functions: Coordinates and participates in a variety of duties associated with daily clinic preparation process including: patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, phone calls.Competent in telephone system, takes and delivers messages to physicians, nurses and others. Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner. Distributes all messages according to practice communication standards.Serves as a role model by conducting self in a responsible, professional manner.Manage all incoming patient care requests related to in-basket activities, referrals, work que activity, and incoming telephone calls.Proficient with insurance coverage rules. Proficient with coverage and rules that apply to eligibility, network coverage, and benefits.Successful completion of mandatory insurance training and ongoing competency refreshers.Competent to initiate and secure prior authorizations as needed. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. CategoryMedical Secretaries and Administrative AssistantsEducationAssociate's DegreeExperience3 yearsJob typeFull time

Keywords: Carle Health, Champaign , Clinic Registration Specialist (starting rate $15.45/hr), Healthcare , Urbana, Illinois

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