Customer Service - Pain Clinic
Company: Carle Health
Posted on: January 24, 2023
The Patient Services Representative 1 coordinates and participates
in a variety of duties associated with daily clinic preparation
process, patient identification, patient check in, charge posting,
cash management and basic patient appointment scheduling. Conveys a
positive image and provides information to ensure patients' needs
Associates Related field or Three (3) years of experience in an
office/customer service environment is an acceptable substitution
for Associates degree.
CERTIFICATION & LICENSURE REQUIREMENTS
Successful completion of medical terminology course within one (1)
year of start date in position.
Previous public contact position, basic computer skills, and
experience using fax machine, copier and other general office
SKILLS AND KNOWLEDGE
Strong communication skills; observes high standard of
confidentiality; multiple tasks concurrently; memory for details;
ability to prioritize and complete tasks under stressful conditions
with interruptions; ability to accept and implement change and
function in instances where decisions are not always apparent.
- Coordinates and participates in a variety of duties associated
with daily clinic preparation process including: patient
identification, patient check in/out, charge posting, cash
management, patient appointment scheduling, patient registration
and account set-up, phone calls.
- Competent in telephone system, takes and delivers messages to
physicians, nurses and others. Reports medical information obtained
from patients and referring physicians accurately, completely and
in a timely manner. Distributes all messages according to practice
- Serves as a role model by conducting self in a responsible,
- Manage all incoming patient care requests related to in-basket
activities, referrals, work que activity, and incoming telephone
- Proficient with insurance coverage rules. Proficient with
coverage and rules that apply to eligibility, network coverage, and
- Successful completion of mandatory insurance training and
ongoing competency refreshers.
- Competent to initiate and secure prior authorizations as
We are an Equal Opportunity Employer and do not discriminate
against any employee or applicant for employment because of race,
color, sex, age, national origin, religion, sexual orientation,
gender identity, status as a veteran, and basis of disability or
any other federal, state or local protected class. Carle Health
participates in E-Verify and may provide the Social Security
Administration and, if necessary, the Department of Homeland
Security with information from each new employee's Form I-9 to
confirm work authorization. - For more information:
Effective September 20, 2021, the COVID 19 vaccine is required for
all new Carle Health team members. Requests for medical or
religious exemption will be permitted.
Keywords: Carle Health, Champaign , Customer Service - Pain Clinic, Healthcare , Champaign, Illinois
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