Clinic RN - Patient Advisory Nurse
Posted on: September 19, 2023
The Patient Advisory team is the first point of contact for our
immediate and extended communities, PAN RN's are the key to making
sure our patients are cared for 24/7. By providing the ideal blend
of autonomy of practice and nursing judgement while still offering
support and protections through outlined processes. The ideal
candidate will enhance our talented team by offering mastery in
chronic and acute process, strong verbal communication skills,
ability to critically think and thrive in a fast-paced environment,
while remaining patient centric.
- Assesses and triages patient concerns via telephone using
embedded adult and pediatric protocols.
- Documents all telephone encounters received/initiated within
- Completes appropriate EMR documentation and follow up including
- Provides medication management assistance by renewing,
refilling, cancelling, or transcribing medication orders as
appropriate within departmental guidelines.
- Provides education and counseling to patients, families, and
- Facilitates care coordination between patient and provider
during 24/7 operations.
- Communicates with outside facilities when appropriate.
- Assists with department tracking and reporting events as
- Provides additional support to other Carle clinical team
members when needed.
- Acts as a preceptor and supports the development and retention
of other staff.
- Facilitates and provides education presentations when given the
- Primarily providing telehealth triage for acute needs for Carle
Health, Health Alliance, and additional contracted health systems
through daytime and after-hours to facilitate and maintain patient
safety and care.
- Maintains working knowledge of specialized processes including
but not limited to: Receiving and communicating critical lab value
reporting, heart monitor alerts, hospital discharges, AMS patients,
Health Alliance ask a nurse portal, pre-procedure calls and
rescheduling, patient and provider appointment cancellations, and
other miscellaneous tasks as outlined within onboarding and
Keywords: CARLE, Champaign , Clinic RN - Patient Advisory Nurse, Healthcare , Champaign, Illinois
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