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Retail/Mortgage Collection Officer

Company: Busey
Location: Champaign
Posted on: February 12, 2020

Job Description:


  • Make collection calls and send letters as appropriate with proper documentation.
  • Meet with customers to determine solutions which benefit both the customer and the Bank with the ultimate goal of having loans brought current or paid in full.
  • Field call customers at home in order to make contact and collect the Bank's money.
  • Collect and review necessary financial information from the Borrower.
  • Consider modifications or deferments, as warranted.
  • "Skip trace" customers for whom we do not have current contact information including pulling the file, calling family members without revealing confidential information, interviewing past employers, neighbors, and pulling a new credit bureau when appropriate.
  • Acquire, maintain, and dispose of collateral such as vehicles and personal property. This includes hiring repossession agents, inspecting and making any repairs necessary to sell the property, taking bids, and executing the sale of the property with proper documentation.
  • Determine what accounts and amounts need to be charged-off or placed on non-accrual and prepare the necessary documentation for recommendation to either the Retail Sales Manager or Loan Loss Reserve Committee as well as Sensitive Asset Reports and 60 day past due list for quarterly meetings.
  • Monthly delinquency reporting to various Private Mortgage Insurance Companies.
  • Complete Property Inspections per Servicer requirements or whenever needed.
  • Proper documentation and compliance with all collection and collateral laws. Education and Training
    • Requires High School diploma; continuing education preferred.
    • Requires 3 or more years of collection experience, preferably at a financial institution.
    • Requires knowledge of Microsoft Office. Qualifications Knowledge:
      • Strong oral and written communication skills
      • Strong collection skills
      • Retail Loan regulations
      • Retail lending to assist in the ability to underwrite loans for modification and workout Ability:
        • Analyze situations and make decisions that best serve the interests of the Bank
        • Implement new procedures and approaches to problems
        • Analyze and solve problems that require analysis based on precedent
        • Maintain visual attention and mental concentration for extended periods of time
        • Perform duties and make decisions under frequent time pressures EOE of Minorities/Females/Vets/Disability

Keywords: Busey, Champaign , Retail/Mortgage Collection Officer, Hospitality & Tourism , Champaign, Illinois

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