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Mortgage Retail Loan Service Support Supervisor

Company: Busey Bank
Location: Champaign
Posted on: February 15, 2020

Job Description:

Schedule - Monday-Friday 8am-5pm Duties/Responsibilities - Provide coaching and training for the Mortgage/Retail Lending Service Support team; monitoring progress of assigned personnel to ensure they are performing the necessary job duties at the expected level. - Employ a structured approach to solve problems effectively and in a timely manner for both internal and external customers. - Engage and lead the team in process improvement projects to increase operational efficiency and improve the client experience and manage risk. - Foster team spirit within the team and engage the team in process improvement activities to increase productivity and enhance experience. - Ensure overall department adherence to daily operating standards concerning compliance with federal and state regulations and internal bank risk control standards. - Identify and resolve service issues in a timely and effective manner, and facilitate referrals and/or escalation for service recovery/customer retention. - Function as troubleshooter and resource for Mortgage and Retail lending support throughout the organization. Education - Requires college degree OR 5 years equivalent work experience. - Requires previous supervisor experience in customer service. - Requires knowledge of Microsoft Office. Qualifications Knowledge of: - Lending process - Strong oral and written communication skills - Basic accounting principles Ability to: - Coach and train associates - Make independent decisions for which there are not always precedents - Demonstrate a proactive approach to incorporating changes in processes and procedures with focus on improving customer service and process efficiency - Demonstrate effective problem resolution by making effective recommendations and implementing appropriate corrective action - Perform duties under frequent time pressures - Work independently with frequent interruptions EOE of Minorities/Females/Vets/Disability

Keywords: Busey Bank, Champaign , Mortgage Retail Loan Service Support Supervisor, Hospitality & Tourism , Champaign, Illinois

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