Customer Service Representative

Company: Fe Moran Security solutions
Location: Champaign
Posted on: March 21, 2020

Job Description:

Job Details

Level Entry

Job Location Champaign - Champaign, IL

Position Type Full Time

Education Level Undisclosed

Salary Range Undisclosed

Travel Percentage None

Job Shift Any

Job Category Admin - Clerical

About the role

Do you live to make a difference?

Are you energized by a combination of positive interaction with customers and the opportunity to troubleshoot?

Do you excel in a fast-paced, quick response environment?

Are you known for being detail-driven and following through to the end?

Does the opportunity to advance as you develop expertise and knowledge get you excited?

If this is you, come work with us.

We are current seeking Reps for our Evening Shift (2-11pm) & Night Shift (10pm-7am). Weekends and Holidays rotation required.

The ideal candidate should have experience in a call center environment, with excellent customer service skills. He/She must thrive in a fast-paced environment where energy, enthusiasm, multi-tasking and professionalism are required. While experience is a plus, we will train a motivated individual with excellent phone and computer skills.

Daily Task Include:

--- Handling incoming phone calls regarding customer accounts
--- Making outboard calls if an alarm event is triggered
--- Working well with team members and customers
--- Monitoring alarm systems through computer software and systems
--- Entering customer information into database for accurate record keeping

To be Successful:

--- Reliability/Dependability
--- Strong Attention to Detail
--- Proficient Typing Skills
--- Commitment to Customer Service
--- Positive Attitude/Team Player
--- Ability to Follow directions

Licensure/Certification/Registration: State of Illinois Permanent Employee Registration Card (PERC)

About the company

F.E. Moran Security Solutions, is a nationally recognized and ranked leader in security, committed to protecting people, places and profits. We deliver exceptional operating performance and invest in the continued growth and development of our employees, customers and communities. We exist to help people reach their full potential.

Every member of our team works with a strong sense of service, humility, accountability, purpose, and empowerment, knowing we play an important role in protecting the lives and property of our clients across the country. We take our jobs seriously.

Our team members are eligible to participate in a robust benefit program including, medical, dental, vision, STD, LTD, life insurance, retirement plans, paid time off, paid holidays, gym reimbursement program and many other ancillary benefits.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Keywords: Fe Moran Security solutions, Champaign , Customer Service Representative, Hospitality & Tourism , Champaign, Illinois