Retail Associate

Company: i3 Broadband
Location: Champaign
Posted on: June 24, 2022

Job Description:

Job Summary: Retail Associates create a fun, laid-back customer service experience in i3's office and retail locations. Retail Associates work with customers and staff across all i3 Broadband service areas, providing technical support, answering questions about services/devices/billing, troubleshooting issues, and driving sales by getting customers excited about i3 Broadband products and services. Duties/Responsibilities:

• Provide excellent customer service with all interactions by communicating and developing rapport with customers and other employees
• Evaluate customers' product needs and make appropriate recommendations.
• Provide strong understanding and enthusiasm around technology, especially around i3 products and services. Maintain detailed sales product knowledge.
• Supply accurate information to customers regarding billing invoices and payment.
• Maintain strict accuracy in customer order entry and support documentation.
• Own issue resolution through collaboration with staff across the service area.
• Manage inventory, process equipment transactions, and handle a high volume of payment activity.
• Use i3 workstations and/or tablets to access customer accounts and provide assistance.
• Maintain strict confidentiality of all customer information.
• Actively promoting the sales of i3 services to customers to achieve sales targets.
• Maintain a clean, neat, and organized appearance in the retail store.
• Perform any miscellaneous duties as needed.
• Perform outbound billing calls Required Skills/Abilities:
  • Willing and has a desire to work in a fast-paced environment while maintaining a high level of attention to detail and quality results.
  • Inquisitive and analytical with a passion for technology.
  • Delight in providing excellent customer satisfaction.
  • Must demonstrate excellent communication skills with a friendly and professional demeanor.
  • Must be computer proficient, have a passion for technology, and have a basic and diverse understanding of consumer electronics.
  • Ability to work independently and maintain confidentiality.
  • Strong documentation skills and ability to identify and produce clear, comprehensive written instructions and technical documentation.
  • Must be detail-oriented and work as part of a team.
  • Enjoy assisting customers in choosing product packages that fit their needs in order to close sales.
  • Willing to train, accept feedback and learn the job according to i3 standards.
  • Willing to learn to operate basic warehouse machinery (i.e., pallet jack and forklift) Education/Experience:
    • No prior experience is necessary, however, previous customer service or IT-related experience such as IT helpdesk is preferred. Previous retail or customer-facing office experience is preferred.
    • Must have a clean driving record and the ability to pass a criminal background check. Physical Requirements:
      • Must have a normal range of mobility to work throughout the retail location to sit, stand, walk,
      • Ability to squat, bend and reach in order to unpack, sort, and manage inventory.
      • Ability to lift packages weighing as much as 50 lbs. Equal Opportunity: i3 Broadband is an equal opportunity workplace that respects the diversity of our customer base and our team. We will treat customers, employees, and applicants fairly without regard for gender, race, age, or any other characteristics protected by law. Our employment decisions are made on the basis of qualification, merit, and business need. PI182559874

Keywords: i3 Broadband, Champaign , Retail Associate, Hospitality & Tourism , Champaign, Illinois