ChampaignRecruiter Since 2001
the smart solution for Champaign jobs

Mortgage/Retail Loan Service Support Supervisor

Company: Busey
Location: Champaign
Posted on: September 9, 2019

Job Description:

Schedule * Monday-Friday 8am-5pm Duties/Responsibilities * Provide coaching and training for the Mortgage/Retail Lending Service Support team; monitoring progress of assigned personnel to ensure they are performing the necessary job duties at the expected level. * Employ a structured approach to solve problems effectively and in a timely manner for both internal and external customers. * Engage and lead the team in process improvement projects to increase operational efficiency and improve the client experience and manage risk. * Foster team spirit within the team and engage the team in process improvement activities to increase productivity and enhance experience. * Ensure overall department adherence to daily operating standards concerning compliance with federal and state regulations and internal bank risk control standards. * Identify and resolve service issues in a timely and effective manner, and facilitate referrals and/or escalation for service recovery/customer retention. * Function as troubleshooter and resource for Mortgage and Retail lending support throughout the organization. Education * Requires college degree OR 5 years equivalent work experience. * Requires previous supervisor experience in customer service. * Requires knowledge of Microsoft Office. Qualifications Knowledge of: * Lending process * Strong oral and written communication skills * Basic accounting principles Ability to: * Coach and train associates * Make independent decisions for which there are not always precedents * Demonstrate a proactive approach to incorporating changes in processes and procedures with focus on improving customer service and process efficiency * Demonstrate effective problem resolution by making effective recommendations and implementing appropriate corrective action * Perform duties under frequent time pressures * Work independently with frequent interruptions EOE of Minorities/Females/Vets/Disability

Keywords: Busey, Champaign , Mortgage/Retail Loan Service Support Supervisor, Hospitality & Tourism , Champaign, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Associate Team Leader
Description: Are you driven by helping people H R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere. (more...)
Company: H&R BLOCK
Location: Joliet
Posted on: 09/17/2019

Postmates Delivery Driver (No Experience Needed)
Description: Postmates uses technology to connect local businesses with people around the city. Our fleet receives requests through the app, and delivers anything from anywhere, 24/hrs a day. We
Company: Postmates
Location: Bloomington
Posted on: 09/17/2019

Bakery Dishwasher
Description: Job DescriptionIs this the job for you Apply now Niemann Foods Bakery Dishwasher Company: Niemann Foods Position: Bakery Dishwasher Department: Bakery Status: Part Time Shift: First / Day Second / Afternoon (more...)
Company: Niemann Foods
Location: Champaign
Posted on: 09/18/2019


89B Ammunition Specialist
Description: Firearms and other projectile weapons are only as good as the ammunition that goes in them. That makes the storage and distribution of ammunition - all ammunition - an undertaking of paramount importance. (more...)
Company: Army National Guard
Location: Lafayette
Posted on: 09/17/2019

Customer Service
Description: Our growing health benefits company is seeking at home representatives. Must be self-motivated and driven. We provide you
Company: Benefits Company
Location: Joliet
Posted on: 09/17/2019

Customer Service Team Lead (Restaurant) (Peoria,IL)
Description: Vixxo is seeking a full-time, Customer Service Team Lead, to be based in Lombard, IL. br br THE ROLE br br The Team Lead is an individual contributor role that manages the relationship between (more...)
Company: Vixxo
Location: Peoria
Posted on: 09/17/2019

Postmates Part Time Delivery Driver (Supplement Your Income)
Description: Postmates uses technology to connect local businesses with people around the city. Our fleet receives requests through the app, and delivers anything from anywhere, 24/hrs a day. We
Company: Postmates
Location: Lafayette
Posted on: 09/17/2019

Sales Associate - Apparel
Description: Description We are genuine in our belief that sports make people better and so are you Immerse yourself in a workplace that loves to be active and lives the brand. Associates joining our team have an (more...)
Company: DICK'S Sporting Goods
Location: Joliet
Posted on: 09/17/2019

Sales Associate - Footwear
Description: DescriptionWe are genuine in our belief that sports make people better and so are you Immerse yourself in a workplace that loves to be active and lives the brand. Associates joining our team have an (more...)
Company: DICK'S Sporting Goods
Location: Joliet
Posted on: 09/17/2019

Package Delivery Driver
Description: UPS is accepting applications for temporary, seasonal full-time Package Delivery Drivers. This is a physical, fast-paced, outdoor position that involves continual lifting, lowering and carrying packages (more...)
Company: United Parcel Service
Location: Springfield
Posted on: 09/18/2019

Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Champaign RSS job feeds