EHR Support Specialist and Trainer
Company: Promise Healthcare
Location: Champaign
Posted on: January 23, 2023
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Job Description:
This position is responsible for the successful development and
delivery of high-quality training and technical support services
for all end users of the Electronic Health Record information
system, and associated systems, to ensure end users develop skills
that will help them adhere to procedures, gain maximum value from
the EHR and meets organizational needs.This position will work in
coordination with the IT team to install and configure the EHR
system, diagnose hardware & software faults, and solve technical &
application problems. This position will also help coordinate any
software upgrades, maintain & test the functionality of system
changes within the system test environments, and assist in overall
operations of the system.This position will be engaged in
developing and providing guidance and training to existing and new
staff.Essential Duties and ResponsibilitiesEstablishes new users'
accounts and profiles; grant appropriate system access, etc.Helps
to establish clear group policies around roles and access in
NextGen.Coordinates and assigns appropriate system licenses for
providers, maintains & tracks provider licenses, assesses the need
for additional licenses, and continually monitors to cleanup old
licenses/removing users from NextGen.Conducts training sessions to
orient new employees to their new positions within the
organization.Works in conjunction with Data and Workflow Analyst to
help and support end users learn NextGen through side-by-side
coaching, tutorials, or other individualized effective means.
Educates end users on standards and best practices to ensure end
users gain maximum value.Assists with the development of training
curriculum, materials, including handouts, manuals, videos,
e-learning modules, and other reference materials.Assists end users
with setting preference according to standards.Confirms program
objectives and specifications by testing new programs; comparing
programs with established standards; making modifications.Helps and
supports end users learn NextGen through side-by-side coaching,
tutorials, or other individualized effective means. Educates end
users on standards and best practices to ensure end users gain
maximum value.Train users on other software packages relevant to
their job positions (Office 365, Word, Excel, Outlook,
Teams)Workflow Development & Standardization. Standards:Observes
workflows in various departments to identify easily corrected
errors or needed modifications. Notify appropriate leadership of
deviations from standard workflows.Assists in troubleshooting
system problems, diagnose, and solve software faults, work with the
EHR system and associated systems to coordinate the submission and
resolution of tickets and assist in workflow modification when
issues are not able to be resolved.Performs other duties and
responsibilities, as required.Equipment/SkillsProficient in MS
Office 365 (i.e. PowerPoint, Outlook, Word, Excel, Teams,
SharePoint)Demonstrates sound work ethics, flexibility, and shows
dedication to the position and the community.Demonstrates a
positive attitude, is respectful, and possesses cultural awareness
and sensitivity toward clients and co-workers.Strong organization
and time-management skills to prioritize, delegate tasks and set
goals for productivity. Creative and problem-solving skills to
invent new ways to accommodate learning needs.Effective
communication (verbal and written) and interpersonal skills to
inspire and engage learners. Able to communicate technical
information clearly both orally and in writing with people at
varying technical levels.Good research skills to find reliable and
relevant content for learners.High empathy skills and understanding
of effective teaching methodologies and the willingness to keep
abreast of new techniques in teaching.Understanding of effective
teaching methodologies and tools.Education/Experience
RequirementsAssociate degree or higher or equivalent work
experience in Computer Science, Business, Education, Healthcare.One
or more years of relevant healthcare experience, preferably in an
outpatient care setting preferred.One or more years of hands-on
experience with healthcare-related IT desiredNextGen experience is
highly desirable.Understanding of personal computer software and
hardware in the Windows operating environment is
required.Experience in medically related areas and practice
management systems is highly desired.Achievement as NextGen
Certified Professional, NCP, is preferred.Bilingual (Spanish)
language preferred.
Keywords: Promise Healthcare, Champaign , EHR Support Specialist and Trainer, Human Resources , Champaign, Illinois
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