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EHR Support Specialist and Trainer

Company: Promise Healthcare
Location: Champaign
Posted on: January 23, 2023

Job Description:

This position is responsible for the successful development and delivery of high-quality training and technical support services for all end users of the Electronic Health Record information system, and associated systems, to ensure end users develop skills that will help them adhere to procedures, gain maximum value from the EHR and meets organizational needs.This position will work in coordination with the IT team to install and configure the EHR system, diagnose hardware & software faults, and solve technical & application problems. This position will also help coordinate any software upgrades, maintain & test the functionality of system changes within the system test environments, and assist in overall operations of the system.This position will be engaged in developing and providing guidance and training to existing and new staff.Essential Duties and ResponsibilitiesEstablishes new users' accounts and profiles; grant appropriate system access, etc.Helps to establish clear group policies around roles and access in NextGen.Coordinates and assigns appropriate system licenses for providers, maintains & tracks provider licenses, assesses the need for additional licenses, and continually monitors to cleanup old licenses/removing users from NextGen.Conducts training sessions to orient new employees to their new positions within the organization.Works in conjunction with Data and Workflow Analyst to help and support end users learn NextGen through side-by-side coaching, tutorials, or other individualized effective means. Educates end users on standards and best practices to ensure end users gain maximum value.Assists with the development of training curriculum, materials, including handouts, manuals, videos, e-learning modules, and other reference materials.Assists end users with setting preference according to standards.Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.Helps and supports end users learn NextGen through side-by-side coaching, tutorials, or other individualized effective means. Educates end users on standards and best practices to ensure end users gain maximum value.Train users on other software packages relevant to their job positions (Office 365, Word, Excel, Outlook, Teams)Workflow Development & Standardization. Standards:Observes workflows in various departments to identify easily corrected errors or needed modifications. Notify appropriate leadership of deviations from standard workflows.Assists in troubleshooting system problems, diagnose, and solve software faults, work with the EHR system and associated systems to coordinate the submission and resolution of tickets and assist in workflow modification when issues are not able to be resolved.Performs other duties and responsibilities, as required.Equipment/SkillsProficient in MS Office 365 (i.e. PowerPoint, Outlook, Word, Excel, Teams, SharePoint)Demonstrates sound work ethics, flexibility, and shows dedication to the position and the community.Demonstrates a positive attitude, is respectful, and possesses cultural awareness and sensitivity toward clients and co-workers.Strong organization and time-management skills to prioritize, delegate tasks and set goals for productivity. Creative and problem-solving skills to invent new ways to accommodate learning needs.Effective communication (verbal and written) and interpersonal skills to inspire and engage learners. Able to communicate technical information clearly both orally and in writing with people at varying technical levels.Good research skills to find reliable and relevant content for learners.High empathy skills and understanding of effective teaching methodologies and the willingness to keep abreast of new techniques in teaching.Understanding of effective teaching methodologies and tools.Education/Experience RequirementsAssociate degree or higher or equivalent work experience in Computer Science, Business, Education, Healthcare.One or more years of relevant healthcare experience, preferably in an outpatient care setting preferred.One or more years of hands-on experience with healthcare-related IT desiredNextGen experience is highly desirable.Understanding of personal computer software and hardware in the Windows operating environment is required.Experience in medically related areas and practice management systems is highly desired.Achievement as NextGen Certified Professional, NCP, is preferred.Bilingual (Spanish) language preferred.

Keywords: Promise Healthcare, Champaign , EHR Support Specialist and Trainer, Human Resources , Champaign, Illinois

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