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Field Service Technician

Company: GFI Digital
Location: Champaign
Posted on: January 16, 2022

Job Description:

Job DescriptionGFI Digital, Inc. is currently searching for Field Service Technician candidates to add to our team. The Service Technician is responsible for the onsite installation, service and repair of a variety of office equipment. Mechanical and Technical aptitude is required. Excellent customer-facing skills and a positive attitude are a must. We provide both classroom and on the job training to qualified candidates. This position requires traveling to and from customer sites. Candidates must have a valid driver's license and a clean driving record. Our company offers a competitive hourly wage, a rich performance-based bonus program, and a company provided vehicle and cell phone. In addition, our company-sponsored benefit program includes health, dental, vision, life, STD, LTD and AD&D.Responsibilities:Perform a full range of service and repair of office equipment which includes installation and customer training on functionality.Troubleshoot, repair and replace equipment components as necessaryMaintain and manage personal inventoryMeet or exceed appropriate productivity standards relative to assigned products as outlined by ManagerMaintain, protect and keep track of company inventory and propertyComplete all required administrative tasks (paperwork) in an accurate and timely mannerUnderstand and utilize problem escalation proceduresPerform other duties as assignedAbility to methodically approach problemsRead and comprehend technical manuals, parts books and relevant publicationsClassroom/On The Job TrainingComplete all assigned computer-based training onlineFollow company training programs, policies and guidelines under the close supervision of ManagerDemonstrate appropriate technical skills for repair and service of designated equipment which includes installation and customer trainingAttend scheduled training to acquire or increase working knowledge of electromechanical devices, application of service aids and basic diagnostic techniquesReceive direction and perform assignments relative to service and repair of office equipment at customer locations and/or shop facilityInstall all equipment modifications and accessories on assigned equipmentSoft Skills -Precise attention to detail, high level of organization and customer focused attitudeExcellent communication, interpersonal and customer service skillsHighly self-motivated and directedProven analytical and problem solving abilitiesExperienced working in an office settingSolutions focusedAbility to multi-taskExperience working in a team-oriented, collaborative environmentAble to meet deadlines and follow clear instructionsExhibit professional appearance and demeanor at all timesBuild productive and professional relationships with GFI employees, customers and vendorsSupport company policies and decisionsTeam player, positive attitude and strong work ethic

Keywords: GFI Digital, Champaign , Field Service Technician, IT / Software / Systems , Champaign, Illinois

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