Crew Member
Company: Culver's
Location: Champaign
Posted on: January 10, 2021
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Job Description:
JOB SUMMARY Provides personalized, exceptional guest service
ensuring that every guest who chooses Culver's-- leaves happy.
ESSENTIAL FUNCTIONS Consistently provides excellent guest service
and hospitality. Demonstrates proper personal hygiene and food
safety practices consistently. Maintains a neat, well-groomed
uniformed appearance. Follows restaurant policy on attendance,
respectful conduct of team members and all other policies
consistently. Assists guests with product knowledge and promotional
information upon request accurately. Follows company safety
standards at all times and looks out for the safety of other team
members and guests. Demonstrates proper food safety practices by
accurately completing the Quality Control/Safe Food Checklist.
Handles guest comments promptly and courteously. Performs primary
position responsibilities timely and accurately. Performs secondary
position responsibilities timely and accurately, after the primary
duties are accomplished. Performs back-up support accurately and
timely after secondary responsibilities are accomplished. Assists
with odd job responsibilities timely, upon manager on duty (M.O.D.)
request. Answers the telephone courteously and professionally,
within three rings. Prepares quality products while maintaining:
portion control and presentation within service goal times. Attends
all team member meetings. QUALIFICATIONS Flexible schedule Reading
and writing skills required Communicates with guests, team and
management Maintains a sense of urgency Demonstrates trained food
safety knowledge PHYSICAL ABILITIES Stand Constantly Walk
Constantly Sit Occasionally Handling Constantly Lift / carry 10 lbs
or less Constantly Lift / carry 11-20 lbs Constantly Lift / carry
21-50 lbs Frequently Lift / carry 51-100 lbs Occasionally TEAM
MEMBER PERFORMANCE SUCCESS FACTORS COMMUNICATION: Verbal and
written communication is timely, clear, concise; delivers ideas for
solutions with problems; communicates well with team members and
guests. CHANGE MANAGEMENT: Supportive of change; reacts quickly and
appropriately; accepts direction and constructive feedback.
DECISION MAKING & PROBLEM SOLVING: Uses judgment, common sense and
sensitivity in addressing issues and seeking solutions to problems
and challenges; gathers appropriate information. INNOVATION
&CREATIVITY: Seeks new ways to improve efficiency,
effectiveness, quality; offers suggestions and solutions to
obstacles and challenges. PLANNING: Organized and able to establish
priorities; delivers the desired results; manages multiple
deadlines and priorities with a professional attitude. Recognizes
priorities and responds with a sense of urgency. Follows procedures
and policies in planning and executing job responsibilities.
COOPERATION: Supports fellow team members and is cooperative in
providing excellent guest service. QUALITY OF WORK: Delivers
quality work on time at the desired standards. Performs work duties
in support of safety and security policies. ACCOUNTABILITY:
Delivers results on time and at the quality level promised. Is
punctual and ready to bgin work assignments. Delivers quality work
product using resources and time allocated.
Keywords: Culver's, Champaign , Crew Member, Other , Champaign, Illinois
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