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Customer Service Monitoring Representative

Company: Securitas Electronic Security
Location: Dewey
Posted on: January 13, 2022

Job Description:

Securitas Electronic Security, Inc. (SES) is a division of Securitas AB, the largest protective services provider in the world with over 370,000+ Securitas Heroes across the world.SES offers a full portfolio of video, access, intrusion, fire and integrated systems and -services. As a leading systems integrator and alarm monitoring company, we deliver the SES Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets.This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a 1st, 2nd, or 3rd shift schedule which could include holidays and weekends. Alarm Monitoring Operators are responsible for providing excellent support -by accurately and efficiently responding to alarm signals to emergency services, fire and police agencies as well as notify specific customer designated contacts; answering a multi-line telephone system, and performing data entry. Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform procedures with a quick and accurate response as our industry is life safety.Your essential functions will include:Respond to all incoming alarm signals in our automation software according to documented procedures. When deemed appropriate, calls the premise, notifies the authorities, and calls a list of contacts. Logs all information into the automation system immediately.Answers the multi-line telephone systemEnsures confidentiality of customer information at all timesMinimum RequirementsHigh School Diploma required, some college Preferred1-3 years' work experienceType 35 + words a minuteMust be able to prioritize and multi taskMust be able to follow written and verbal instructionsAbility to perform duties with a high degree of urgency and accuracyGood interpersonal communication and organizational skillsA positive attitude of teamwork and continuous improvementCandidates must complete a pre-hire assessment for typingThose selected will complete a paid training class and must pass a final exam certifying their skill as a SES Alarm Monitoring Operator

Keywords: Securitas Electronic Security, Champaign , Customer Service Monitoring Representative, Other , Dewey, Illinois

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