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Quality Assurance Specialist

Company: Communications Data Group Inc
Location: Champaign
Posted on: August 7, 2022

Job Description:

Reports To: Vice President - Product Support
Department: MBS

Job Summary
Examines products and services to ensure quality output. Works with Programming staff to test and perform quality assurance functions that are developed. Serves as the single point of contact for customers and departments within CDG to coordinate the documentation, notification, and installation of software releases. Provides timely and accurate changes to rate structure in the application that is used to produce accurate customer statements and reports. Works to establish and maintain an organizational standard of excellence, cooperation, and professionalism.

Key Responsibilities and Accountabilities
Perform Quality Assurance Testing for enhancements and system fixes.
Creates the documentation and videos of software enhancements and changes.
Installation of software releases with customers, Product Support, Programming, and other departments within CDG.
Verifies acceptance and implementation of software releases by customers.
Updates and maintains rate structure; documents and tracks requests for creation or changes to the rate structure from customers.
Determines if requested rate changes require programming or entry only; communicate time and cost charges to customer.
Responsible for entry and verification of rates in a test scenario; obtaining customer approval of test bills and reports.
Responsible for coordination and implementation of rate changes with CDG departments and customers.
Investigates and resolves service bureau and licensee rating issues.
Interacts internally with Product Support Representatives, Programmers, and other departments to insure the accuracy of the first live bill.
Periodically train and update customers in billing and billing report interpretation.
Responsible for movement of software from the test environment to the production environment.
Displays conduct throughout performance of duties, which promotes team participation.
Performs other related duties as assigned to ensure effective operation of department specifically and CDG as a whole.


Qualifications and Skills
Associate degree in business, accounting, or a computer science related curriculum or equivalent experience. Bachelor degree preferred.
Minimum 2 years' experience with UNIX, AS400, Linux, Microsoft Word, Microsoft Excel, PDF, database, and accounting related applications with basic knowledge of state-of-the-art technology in hardware and software applications.
Must be a team player with the ability to work with minimal supervision.
Must be willing to work extra hours, weekends, and on-call situations if needed.
Must be willing to travel and have a valid driver's license with a good driving record to drive rental vehicles if necessary.
Must be a self-motivated, people oriented individual with highly developed interpersonal, oral and written communication skills, who is comfortable making presentations to large or small groups and with extemporaneous speaking when necessary.
Understanding of CDG products and services and knowledge of wireline and wireless industries would be beneficial.
Must be able to project and maintain an image of integrity, dependability, and professionalism in all business relationships, both internal and external.
Experience in area of customer service preferred.

- Vacation/Sick time off
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) with matching (up to 6%)
- Flexible Spending Account



Keywords: Communications Data Group Inc, Champaign , Quality Assurance Specialist, Other , Champaign, Illinois

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