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911 Dispatcher

Company: Fountain Warren Regional Dispatch Center
Location: Covington
Posted on: November 26, 2022

Job Description:


*\*\*\*NO PHONE CALLS\*\*\**

*We are hiring 2 Full Time Dispatchers*

*Must be able to work weekends*

*Hours include 8 hour shifts - 2p-10p Wednesday, Thursday, Saturday and Sunday. Also includes some 12 hour shifts filling in for vacation and sick days.*

To perform the position successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed in this document are representative of the knowledge, skill and/or ability required.

Purpose of Position:

Dispatchers are responsible for receiving, recording and dispatching emergency calls, non-emergency calls and dispatching information to the appropriate emergency public safety personnel. Duties are performed in an emergency dispatch center environment which is fast paced and often very stressful. Dispatchers must provide excellent customer service to the public while exercising considerable tact and firmness in obtaining information from distressed persons. Some of the responsibilities are listed below but the list is not limited to only these functions.

Essential Job Functions:

* Receives and monitors emergency calls, gathering maximum essential information in a minimum amount of time, determining appropriate response and dispatching emergency personnel according to standard operating procedures. Provides emergency medical instructions to callers as needed prior to the arrival of emergency personnel.
* Receives non-emergency calls, determining the nature of the call, responding to inquiries, routing caller to appropriate person and/or takes messages.
* Obtain pertinent information from incoming calls in a prompt and courteous manner.
* Dispatch the appropriate resources such as police, fire, EMS, EMA and/or other emergency personnel as appropriate. Coordinate mutual aid when required.
* Monitors radio frequency activities of various law enforcement, fire departments and other public safety agencies within the surrounding counties. Notifies and/or dispatches local emergency personnel as situations demand.
* Regularly communicates with field units, assessing unit safety and need for backup, dispatching backup units and other emergency personnel as necessary.
* Verifies and enters IDACS/NCIC information on computer, including wanted, missing persons, stolen vehicles, stolen articles, etc. Ensures appropriate supporting documentation is on file according to IDACS/NCIC requirements.
* Receives and transmits computer messages pertaining to but not limited to, criminal history, driver's license, vehicle registration, gun permits, runaways, missing and wanted persons and stolen property.
* Maintains complete and accurate computerized log of all radio traffic calls, citizen requests, complaints and follow ups. Enters, updates, logs, types various reports, forms and documents on computer as required such as CAD, IDACS/NCIC, Accident Logs, etc.
* Updates protection orders in Incite.
* Classify and prioritize calls to establish and coordinate the proper public safety response.
* Ability to operate/maintain telephones, radios and computers simultaneously in a stressful environment.
* Periodically performs light janitorial duties in a secured dispatch center as needed or as assigned, such as vacuuming, dusting equipment, taking out the trash, etc.

Job Requirements:

* Knowledge of standard English grammar, spelling and punctuation and ability to appropriately receive, maintain and log all radio traffic information. Ability to maintain the confidentiality of department information and reports of all dispatched agencies as required.
* Capable of multi-tasking, exercising good judgment and making quick decisions in stressful situations.
* Ability to obtain/maintain certifications in EMD, FSD, LED, NIMS 100, 200, 700, 800 and IDACS.
* Practical knowledge of area law enforcement, EMS and fire departments and ability to effectively perform the essential duties of the position including clearly speaking and hearing in person, by radio and telephone, accurately seeing the printed materials and sitting for long periods of time with little or no opportunity for breaks during the shift.
* Ability to effectively listen, comprehend and communicate with co-workers, the public, other officials and agencies during a variety of emergency situations and take authoritative actions as situations demand.
* Capable of working rotating shifts, weekends, holidays and overtime. Flexibility in order to accommodate unexpected situations, emergencies, etc.
* Able to maintain a professional, calm and helpful attitude with callers.
* Able to work well with others in a confined area for hours at a time.
* Must be an effective problem solver.
* Ability to analyze situations quickly and objectively, and on own initiative, to determine proper course of action.
* Effectively work with other divisions within the office as well as agencies outside the office.
* Must want to work in a public services environment and have a desire to assist the public in stressful situations.

Employment Requirements:

- US citizen

- Be at least 18 years of age

- High school diploma or equivalent (GED)

- Valid Driver's License

- Be of good reputation and character

- Does not have a criminal record

- Have a good past work history

- Have appropriate mental alertness, emotional stability, resourcefulness and initiative in handling emergency situations.

- Have touch type skills of at least 35 wpm

- Pass FBI criminal history screening

- Must read all departmental Rules and Regulations, Policies and Standard Operating Procedures carefully and abide by them.

Job Type: Full-time

Pay: $19.03 per hour

* 401(k)
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
* 12 hour shift
* 8 hour shift
* Day shift
* Holidays
* Monday to Friday
* Night shift
* On call
* Weekend availability

* High school or equivalent (Required)

* Typing: 2 years (Preferred)
* Dispatching: 1 year (Preferred)
* Customer Service: 2 years (Preferred)

* Driver's License (Required)
* CPR Certification (Preferred)

Shift availability:
* Day Shift (Required)
* Night Shift (Required)
* Overnight Shift (Required)

Work Location: One location%58047475%

Keywords: Fountain Warren Regional Dispatch Center, Champaign , 911 Dispatcher, Other , Covington, Illinois

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