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Scheduling Specialist

Company: Carle Health
Location: Champaign
Posted on: January 24, 2023

Job Description:

Position Summary:

The Patient Scheduling Specialist I is responsible for accurately screening and completion of callers' inquiries by telephone. Responsible for accurately documenting inquiries from patient and providers for screening, scheduling and directing patients to appropriate providers, services or level of care. Provides information to patients to fully utilize and benefit from all of Carle services. Facilitates communication between self, providers, and patients to ensure that needs of patient are met.


High school diploma or equivalent

Completion of a Medical Terminology course within one (1) year of hire date.

Previous public contact position using interpersonal skills.


  • Completion of a Medical Terminology course.

    Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms. Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others. Must have strong verbal and written communication skills as well as basic PC and data entry skills.

    Essential Functions:

    • Assumes responsibility for answering, scheduling, documentation and follow-up on all inquiries from patients and providers generated by telephone, internet based, or written/electronic correspondence.
    • Educates patients and providers regarding a variety of patient care issues, including, but not limited to insurance, provider, department/location, payment options and availability of Carle services.
    • Obtains, updates and verifies patient demographics, insurance and co-pays and Primary Physicians.
    • Answers telephone, takes and delivers messages to physicians, nurses and others. Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner. Distributes all messages according to practice communication standards.

      We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. - For more information:

      Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted.

Keywords: Carle Health, Champaign , Scheduling Specialist, Other , Champaign, Illinois

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