IT System Admin - Exchange Engineer

Company: Carle Health
Location: Urbana
Posted on: January 25, 2023

Job Description:

Position Summary:




Under general direction, the IT System Administator - Exchange Engineer works as a member of a team that manages and maintains enterprise messaging systems and infrastructure, both in the cloud and on premise. These systems include Microsoft Exchange, Microsoft Skype for Business, Microsoft Teams, Microsoft Intune, and other line of business integrations. Works independently on selected tasks and projects as assigned. Ensures platform stability, availability, and reliability of the systems implemented into the test, development, and production environments. Specific deliverablies include daily ticket/work request handling, and alert monitoring and resolution. Responsible for documenting all supported systems.










Qualifications:




EDUCATIONAL REQUIREMENTS
Associates Related Field or Five (5) years experience administering messaging systems.

CERTIFICATION & LICENSURE REQUIREMENTS
Driver's License

EXPERIENCE REQUIREMENTS
Three (3) years of experience in managing and maintaining messaging technologies. Also, experience with monitoring and reporting on these systems is required.

SKILLS AND KNOWLEDGE
Ability to effectively communicate to technical and non-technical staff at all levels of the organization. Ability to work on projects both independently and in a team environment. Ability to troubleshoot issues within all aspects of Information Technology. Ability to deal with a rapid, fast-paced, and changing environment. Excellent written and oral communication skills. Required skills including, sound problem resolution, judgment, negotiating, and decision making skills. Ability to manage and deliver multiple project phases at the same time, and able to manage ongoing operational issues with longer term strategic work.









Essential Functions:

• Maintains the integrity, availability, and uptime of Systems both virtual and physical, to ensure Carle can provide continuous patient care.
• Responsible for rapid and efficient day-to-day problem analysis and resolution techniques.
• Interfaces with customers, many of whom are a part of a very complex, integrated network that spans the Carle enterprise as well as external customers.
• Monitors Systems routinely to optimize operating efficiency and maintain uptime.
• Works with other Information Technology groups to coordinate systems creation, configuration, upgrades, performance, disaster recovery, tuning, and usage reporting.
• Install, configure, and support Microsoft Exchange Server.
• Manage Office 365 Services including Skype for Business, Teams, Exchange Online, Intune.
• Proactively manage and perform reporting and analysis of multiple Exchange environments.
• Provide customer service and trouble-shooting support for client software. (Outlook, Skype, Teams)
• Provide optimal availability, performance, and disaster recovery readiness.
• Conduct routine tasks as directed.
• Document new processes as required.
• Resolve or reassign trouble tickets and work orders in a timely manner to meet service level agreements.
• Responds to email in a timely fashion.
• Performs other duties as assigned.
  
  
  
  
  
  
  
  
  
  We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. - For more information: human.resources@carle.com.
  
  
  
  Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted.
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

Keywords: Carle Health, Champaign , IT System Admin - Exchange Engineer, Other , Urbana, Illinois