Teller
Company: PNC Financial Services Group, Inc.
Location: Champaign
Posted on: May 26, 2023
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Job Description:
Position OverviewAt PNC, our people are our greatest
differentiator and competitive advantage in the markets we serve.
We are all united in delivering the best experience for our
customers. We work together each day to foster an inclusive
workplace culture where all our employees feel respected, valued,
and have an opportunity to contribute to the company's success. As
a Full Time Teller, you will provide exceptional customer service,
accurately perform high volume customer banking transactions,
educate customers on new technology and develop banking product
referral opportunities through strong customer relationship skills.
This position, within PNC's Retail Branch Banking Network, is based
in Champaign, Illinois at the Midtown Plaza branch.Job Description*
Delivers a unique customer experience aimed at improving customer
financial wellbeing and creating loyalty while increasing share of
wallet. Processes a variety of customer interactions. Educates
customers on alternatives available for their financial
interactions. Identifies banking opportunities during the customer
interaction and refers as appropriate.* Identifies opportunities
through meaningful conversations with customers, making appropriate
referrals to branch staff or PNC ecosystem partners.* Performs
lobby engagement activities to connect with customers and position
PNC products to meet their needs. Educates customers on options for
managing financial transactions by leveraging technology, tools and
resources.* Applies product and procedural knowledge to solve
customer's problems.* Adheres to all policies and procedures,
demonstrating sound judgment within established limits. Ensures
teller and branch daily operations and maintenance transactions are
completed in an efficient and accurate manner.PNC Employees take
pride in our reputation and to continue building upon that we
expect our employees to be:* Customer Focused - Knowledgeable of
the values and practices that align customer needs and satisfaction
as primary considerations in all business decisions and able to
leverage that information in creating customized customer
solutions.* Managing Risk - Assessing and effectively managing all
of the risks associated with their business objectives and
activities to ensure they adhere to and support PNC's Enterprise
Risk Management Framework.* To learn more about this and other
opportunities on our team Watch this video.CompetenciesAccuracy and
Attention to Detail - Understanding of the necessity and value of
accuracy and attention to detail; ability to process information
with high levels of accuracy.Addressing Customer Needs - Knowledge
of and ability to meet customer needs by offering appropriate
products in an appropriate manner.Banking Products - Knowledge of
and ability to provide products and services available through the
retail banking branch.Digital Awareness - Shares, shows and
supports clients on a variety of technological digital and online
tools and resources allowing them to explore solutions to achieve
their financial goals and financial well-being through the PNC
conversation.Effective Communications - Understanding of effective
communication concepts, tools and techniques; ability to
effectively transmit, receive, and accurately interpret ideas,
information, and needs through the application of appropriate
communication behaviors.Fraud Detection and Prevention - Knowledge
of and ability to utilize processes, tools, and techniques for
detecting, addressing and preventing fraudulent situations.Managing
Multiple Priorities - Ability to manage multiple concurrent
objectives, projects, groups, or activities, making effective
judgments as to prioritizing and time allocation.Matrix Management
- Ability to build and use effective working relationships within
own department and across department, functional, and geographic
reporting lines.Problem Solving - Knowledge of approaches, tools,
techniques for recognizing, anticipating, and resolving
organizational, operational or process problems; ability to apply
this knowledge appropriately to diverse situations.Understanding
Customer Needs - Knowledge of and the ability to recognize and be
sensitive to the different perspectives and priorities of different
customers.Work ExperienceRoles at this level typically do not
require a university / college degree, high school diploma, GED or
any significant experience or product knowledge to accomplish
primary duties. Prior experience is not required. In lieu of a
degree, a comparable combination of education and experience
(including military service) may be considered.EducationNo
DegreeAdditional Job DescriptionBenefitsPNC offers employees a
comprehensive range of benefits to help meet your needs now and in
the future. Depending on your eligibility, options for full-time
employees include medical/prescription drug coverage (with a Health
Savings Account feature); dental and vision options; employee and
spouse/child life insurance; short- and long-term disability
protection; maternity and parental leave; paid holidays, vacation
days and occasional absence time; 401(k), pension and stock
purchase plans; dependent care reimbursement account; back-up
child/elder care; adoption assistance; educational assistance and a
robust wellness program with financial incentives. To learn more
about these and other programs, including benefits for part-time
employees, visit pncbenefits.com > New to PNC.Disability
Accommodations Statement:The PNC workplace is inclusive and
supportive of individual needs. If you have a physical or other
impairment that might require an accommodation, including technical
assistance with the PNC Careers website or submission process,
please call 877-968-7762 and select Option 4: Recruiting or contact
us via email at pathfinder@pnc.com.The Human Resources Service
Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM
ET.Equal Employment Opportunity (EEO):PNC provides equal employment
opportunity to qualified persons regardless of race, color, sex,
religion, national origin, age, sexual orientation, gender
identity, disability, veteran status, or other categories protected
by law.California ResidentsRefer to the California Consumer Privacy
Act Privacy Notice to gain understanding of how PNC may use or
disclose your personal information in our hiring practices.
Keywords: PNC Financial Services Group, Inc., Champaign , Teller, Other , Champaign, Illinois
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