Items Processing Associate

Company: First Financial Corporation Indiana
Location: Terre Haute
Posted on: April 17, 2024

Job Description:

First Financial Bank

Job Description

Job Title

Items Processing Associate

Status

Non-Exempt

Reports To

Items Processing Supervisor

Summary

Item Processing associates are responsible for a variety of check processing tasks including but not limited to: Mobile Deposit review and fraud prevention, check returns, check adjustments, deposit review from branches, ATM fraud review, and back-office support for branches. This is a primarily 8am-5pm position, but will occasionally require flexibility to cover for the closing shift of 10:30 AM -7:30 PM EST.

Job Requirements/Skills

(To perform this job successfully, an individual must be able to perform each essential satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.)

• High school diploma or equivalent
• Strong mathematical, communication, and organizational skills
• Ten-key calculator skills preferred
• Banking experience a plus
• Strong phone etiquette
• Excel knowledge a plus
  Primary Activities
  
  (Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
  
  
  • Review Mobile Deposits for proper endorsement, image quality, and potential fraud.
  • Key missing, incorrect and misread MICR transactions.
  • Balancing of teller, remote deposit and ATM transactions.
  • Answer telephone calls from branch personnel and assist with problem solving.
  • Process outgoing check returns including review of Positive Pay
  • Submit check adjustments through Fiserv and the Federal Reserve
  • Review ATM deposits for potential fraud.
  • Backup for incoming returns associate
  • Other duties as assigned
    Competency/Skill Level
    
    (The behaviors, knowledge, and motivations important to success in the job)
    
    
    • Written and Oral Communication skills
    • Customer Service Orientation
    • Initiative
    • Problem Assessment and Solving skills
    • Teamwork and Dependability
    • Micro-Soft computer skills
      Key Behaviors
      
      
      • Provides Proper Telephone Etiquette to Internal/External Customers
      • Services Internal/External Customer Requests/Inquiries
      • Reviews Required Documentation for Accuracy and Completeness
      • Personal Development as Established with Manager
        Bank Secrecy Act
        
        
        • Maintain sufficient knowledge and understanding of the Bank Secrecy Act, Anti-Money Laundering/Anti-Terrorist Financing/PATRIOT Act and OFAC regulations
        • To be able to fulfill applicable requirements and responsibilities under the bank's related policies and programs.
          Critical Job Elements
          
          
          • Generally good working environment with little exposure to noise, extreme temperatures or other adverse factors.
          • Above average physical effort of hand and eye coordination, and dexterity of hand and fingers to work efficiently and accurately.
          • Above average mental effort consisting of complexity of decision making, concentration, and memory.
          • Above average verbal and written communication skills in order to process customer's transactions accurately.
            

Keywords: First Financial Corporation Indiana, Champaign , Items Processing Associate, Other , Terre Haute, Illinois