Customer Care Advisor, Champaign

Company: Busey Bank
Location: Champaign
Posted on: September 1, 2024

Job Description:

Position SummaryThe Customer Care Advisor will serve as a customer advocate to earn trust and loyalty through unparalleled service and support. The role is responsible for managing the relationships of our digital-first customers, encouraging the use and adoption of digital offerings while providing proactive support.Duties & ResponsibilitiesSchedule* Monday-Friday 9am-6pm CST; possible Saturdays 8am-12pmFULL TIME (40 HOURS/WEEK) OR PART TIME (UP TO 29 HOURS/WEEK) HOURS AVAILABLE

• Ensure customer satisfaction and retention
• Deliver technical, troubleshooting and service support via phone, chat and email
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Attend and participate in training sessions and team meetings
• Ability to adapt to change and respond to all requests in a professional and positive manner
• Maintain customer confidence and protect bank operations by keeping information confidential
• Inform and refer customers when appropriate for products and services
• Perform outbound calls to customers as needed to deliver exceptional service to our customersEducation & ExperienceKnowledge of:
  • Strong organizational skills
  • Basic knowledge of web browsers, digital offerings and products and services
  • Have or the ability to obtain Busey account with online/mobile bankingAbility to:
    • Leverage strong interpersonal, written, and verbal communication skills
    • Analyze and solve problems efficiently and accurately
    • Maintain mental concentration and visual attention to detail
    • Effectively manage time
    • Express desire and show the willingness to assist customers and resolve issues
    • Able to work independently and in a fast-paced, team environmentEducation and Training:
      • Requires High School diploma
      • Requires knowledge of Microsoft Office
      • Previous banking experience preferred, but not requiredBusey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey's Equal Opportunity Employment.

Keywords: Busey Bank, Champaign , Customer Care Advisor, Champaign, Other , Champaign, Illinois