ChampaignRecruiter
the smart solution for Champaign jobs

Call Center Representative

Company: Alorica
Location: Terre Haute
Posted on: September 19, 2018

Job Description:

GET TO KNOW ALORICA
At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY
Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.
You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.

Ready to start? Chat with us to begin the process now: (https://olivia.recruiting.ai/co/Alorica)

KEY JOB RESPONSIBILITIES
Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns

Maintains and updates customer information as necessary

Calmly attempts to resolve and de-escalate any issues

Escalates calls to supervisor when necessary and appropriate

Responds to requests for assistance and/or possible processing of credit card authorizations

Tracks call-related information for auditing and reporting purposes

Provides feedback reports on call issues related to downtime and/or training issues

Upsells to customers as necessary



WHY JOIN ALORICA?
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.
Simply put, we want to make lives better---one interaction at a time. And to do that, we need the very best people to join us.

But please, allow us to entice you further! As an Alorica employee, you may receive:
Paid training

Flexible training schedules

Medical and dental benefits

Paid time off

Paid holiday and sick time

Retirement planning options (401(k))

Employee discounts through client programs


Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best.
So what do you say? Ready to take the next step?


JOB REQUIREMENTS
Minimum Education and Experience:
High School Diploma or GED required; college degree preferred

Customer service experience a plus

Phone-related customer service a major plus

Familiarity with Microsoft Windows, Word, and Excel applications

Bilingual language skills a plus


Knowledge, Skills and Abilities:

Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time

Ability to use phone and computer systems

Excellent oral and written communication skills

Strong listening/comprehension skills

Ability to stay composed and objective

Conversational, patient and confident, with a positive attitude


WORKING CONDITIONS
Work Environment
A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off

Constant usage of phone and computer systems


Physical Demands
Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

TAKE THE NEXT STEP
Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead.
You ready? Let's do this.
Ready to apply? Start the process right away by chatting with us now (https://olivia.recruiting.ai/co/Alorica)

About Alorica:



Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

Keywords: Alorica, Champaign , Call Center Representative, Other , Terre Haute, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Residential Counselor - Weaver Cottage
Description: The Residential Counselor in the Weaver Cottage works directly with girls on the unit ranging from ages 9 to 21 to provide for their care, welfare, safety, security and the protection of their rights (more...)
Company: Children's Home Association of Illinois
Location: Peoria
Posted on: 10/13/2018

loan servicing specialist
Description: Responsible for preparing and reviewing loan documents. Boards all loans into the core system. RESPONSIBILITIES ul li Prepares documents for unsecured and secured loan transaction within system (more...)
Company: Columbia Bank (WA, OR & ID)
Location: Springfield
Posted on: 10/15/2018

91J Quartermaster and Chemical Equipment Repairer
Description: 91J Quartermaster and Chemical Equipment Repairer Job ID: Job Views: 1 Location: DECATUR, Illinois, United States ZIP Code: 62521 Job Category: Mechanic and Maintenance Posted: 10.02.2018 Age Requirements: (more...)
Company: Army National Guard
Location: Decatur
Posted on: 10/13/2018


Work at Home Business Opportunity- Currently Interviewing!
Description: Are you someone who wants to have the freedom to set your own schedule, set your own terms and make income with no limits Be your own Boss We have a great opportunity for you. Our Health Benefits Company (more...)
Company: Ameriplan
Location: Springfield
Posted on: 10/15/2018

Residential Counselor - Weaver Cottage
Description: The Residential Counselor in the Weaver Cottage works directly with girls on the unit ranging from ages 9 to 21 to provide for their care, welfare, safety, security and the protection of their rights (more...)
Company: Children's Home Association of Illinois
Location: Peoria
Posted on: 10/15/2018

Work at Home- Phone Representatives Needed
Description: Now Interviewing for Customer Service type positions. Responsible for answering incomming calls and emails requesting more information
Company: HHCareFamily
Location: Bloomington
Posted on: 10/13/2018

Current College Students - Part-Time Interface Designer with UI/UX Expertise
Description: Responsible for producing interactive
Company: BrawtaSports Network
Location: Springfield
Posted on: 10/15/2018

Benefits Specialist working from Home Starting TODAY !!
Description: Are you tired of a dead end job Would you like a career instead Our 25 year old A rating with
Company: Ameriplan
Location: Springfield
Posted on: 10/15/2018

Work at Home Bilingual Customer Retention Expert (English / Spanish)..REMOTE
Description: Helping those in need is a way of life for us, and we are looking for more people to join our award winning customer service team. Work from the comfort of your home and enjoy the shortest commute ever (more...)
Company: Mommy Jobs Online
Location: Peoria
Posted on: 10/13/2018

Marine Technicians Wanted:$55k+Benefits+401k+Excellent Culture
Description: Marine Technicians Wanted MN, WI, MI, OH : 55k Benefits 401k Excellent Culture Client Confidential Our client is a multi-line marine dealership They have a highly productive Service Dept. which offers (more...)
Company: Lonski and Associates
Location: Joliet
Posted on: 10/13/2018

Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Champaign RSS job feeds