Field Service Technician

Company: GFI Digital
Location: Champaign
Posted on: February 25, 2021

Job Description:

GFI Digital, Inc. is currently searching for Field Service Technician candidates to add to our team. The Service Technician is responsible for installation, service and repair of a variety of office equipment on-site at customer locations. This is an entry-level position that requires classroom and on-the-job training. Excellent customer-facing skills and a positive attitude are a must.Responsibilities:* Perform a full range of service and repair of office equipment which includes installation and customer training on functionality.* Troubleshoot, repair and replace equipment components as necessary* Maintain and manage personal inventory* Meet or exceed appropriate productivity standards relative to assigned products as outlined by Manager* Maintain, protect and keep track of company inventory and property* Complete all required administrative tasks (paperwork) in an accurate and timely manner* Understand and utilize problem escalation procedures* Perform other duties as assigned* Ability to methodically approach problems* Read and comprehend technical manuals, parts books and relevant publicationsClassroom/On The Job Training * Complete all assigned computer-based training online* Follow company training programs, policies and guidelines under the close supervision of Manager* Demonstrate appropriate technical skills for repair and service of designated equipment which includes installation and customer training* Attend scheduled training to acquire or increase working knowledge of electromechanical devices, application of service aids and basic diagnostic techniques* Receive direction and perform assignments relative to service and repair of office equipment at customer locations and/or shop facility* Install all equipment modifications and accessories on assigned equipmentSoft Skills -* Precise attention to detail, high level of organization and customer focused attitude* Excellent communication, interpersonal and customer service skills* Highly self-motivated and directed* Proven analytical and problem solving abilities* Experienced working in an office setting* Solutions focused* Ability to multi-task* Experience working in a team-oriented, collaborative environment* Able to meet deadlines and follow clear instructions* Exhibit professional appearance and demeanor at all times* Build productive and professional relationships with GFI employees, customers and vendors* Support company policies and decisions* Team player, positive attitude and strong work ethic

Keywords: GFI Digital, Champaign , Field Service Technician, Professions , Champaign, Illinois