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SYGMA - Field Account Manager

Company: The SYGMA Network
Location: Danville
Posted on: June 24, 2022

Job Description:



Company:
US3090 Sygma Illinois, a Division of The Sygma Network, Inc

Zip Code:
61834

Minimum Level of Education:
High School or Equivalent

Minimum Years of Experience:
10+ Years

Employment Type:
Full Time

Travel Percentage:
0

JOB SUMMARY

The Field Account Manager acts as a service-focused representative on behalf of The SYGMA Network within an assigned territory. Maintains contacts and relationships with SYGMA Customers and works with Distribution Center Management to ensure the highest level of Customer Service. Assists in the profitable marketing of products and value-added services to our customers. Frequent travel by automobile and some air travel required. Maintaining Sysco's mandated minimum of insurance is required.

RESPONSIBILITIES

  • Build and maintain customer relations through personal contact and telephone calls.
  • Provide customer-focused distribution and value-added services to customers in compliance with their requirements and within the company's capabilities.
  • Meet with key customers and perform business reviews as needed.
  • Enhance sales by ensuring account penetration through customer's complete participation in full line purchasing.
  • Strengthen and build relationships with Customers, Franchise Owners, and DC (distribution center) Personnel.
  • Respond to customer concerns with corrective action and resolve issues with a sense of urgency.
  • Foster "proactive" communication to Customers regarding delivery delays or product outage situations.
  • Provide access to and train Customers on The SYGMA Network website.
  • Present to large groups and conduct startup meetings with new Customers.
  • Keep informed on new products and other general information of interest to the Customer (i.e. promotions and inventory).
  • Maintain detailed and constant communications with all department heads in regards to Customer activities and product information.
  • Proactively monitor service levels of the Company through weekly tracking and work with the respective departments to maintain service levels and continued improvement.
  • Check on competitive activity and keeps SYGMA Management informed.
  • Practice good fiscal responsibility by the departmental budget.
  • Any other duties assigned by SYGMA Management.
  • Keeps accurate records and makes reports on all phases of activities.
  • Conduct online order entry training (CYGNET) as needed.
    QUALIFICATIONS
    Education
    • A High school diploma is required
    • Bachelor's degree in business or marketing is preferred.
      Experience
      • Minimum of 2 years of direct customer account management
      • 5-10 years of customer service focused management experience or foodservice sales experience is preferred
      • Experience building customer relationships in the food distribution industry will be considered as an alternative to formal education.
        Professional Skills
        • Well developed oral and written communication skills
        • Excellent problem-solving skills and the ability to make good judgments
        • Ability to resolve issues with a sense of urgency
        • Well developed interpersonal skills and the ability to persuade
        • Ability to work in a fast-paced environment
        • Microsoft Office skills
          Physical Demands
          • Work is primarily sedentary
          • Product delivery may require lifting to 50 lbs
            Mental/Visual Demands
            • Ability to read text that is close and at a distance with or without correction
              Working Conditions
              • Frequent travel by automobile and some air travel required
                Equipment Operated
                • PC, office equipment, automobile
                  Certifications, Licenses, and/or Registrations
                  • Drivers license,
                  • Must maintain SYSCO minimum vehicular insurance requirements
                    BENEFITS INFORMATION:
                    For information on Sysco's Benefits, please visit https://SyscoBenefits.com

                    HOW WE PROTECT OUR ASSOCIATES

                    COVID-19 Precaution(s):
                    • Personal protective equipment and masks provided
                    • Temperature screenings
                    • Social distancing guidelines in place
                    • Sanitizing, disinfecting, and cleaning procedures in place

                      OVERVIEW:

                      Sysco is the global leader in foodservice distribution. With over 57,000 associates and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations.

                      We offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

                      AFFIRMATIVE ACTION STATEMENT:

                      Applicants must be currently authorized to work in the United States.

                      We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

                      This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

Keywords: The SYGMA Network, Champaign , SYGMA - Field Account Manager, Professions , Danville, Illinois

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