Ecommerce Operations Analyst (North Of Chicago)

Company: Uline
Location: Champaign
Posted on: June 24, 2022

Job Description:

ECommerce Operations AnalystCorporate Headquarters12575 Uline Drive, Pleasant Prairie, WI 53158As one of the largest e-commerce websites in the country, uline.Com provides a vital service that millions of users depend on. Our e-commerce team puts a lot of heart into making it the easiest website to navigate and place orders.Better together than apart. This position is on-site, and we are looking for good people who share our passion.Position ResponsibilitiesSupport daily operations of web and mobile eCommerce channels.Seek out operational trends and potential issues that may have resulted from past code changes by monitoring site performance.Monitor site in test environments defining site performance guidelines (page load, response time) for new development.Serve as the point person for production issues and escalations working with customer comments group to identify.Coordinate and support eCommerce team's third-party partner tools including Dynatrace, Tealeaf, Adobe, Akamai and AEM.Define, refine and report on key operational measurements including application performance.Montior APM (Application Performance Management) scripts used to assess web performance and ensure site reliability.Analyze, troubleshoot and report on user site interactions through IBM Tealeaf tool.Identify, investigate, analyze and provide recommendations on industry leaders and future third-party partners.Collect and update critical performance metrics from third-party tools for communication to eCommerce business partners.Partner with IT and Business Analyst groups on eCommerce operation tasks and topics.Minimum RequirementsBachelor's degree.2+ years in eCommerce, quality assurance or a related field.Prior experience and / or knowledge in Quality Assurance, Application Performance Management, Customer Experience Management preferred.Strategic and tactical business skills and a passion for using tools to drive better decision-making.BenefitsComplete insurance coverage includes medical, dental, vision and more.401(k) with 5% employer match.Paid holidays and generous paid time off.Tuition Assistance Program that covers professional continuing education.Bonus programs that include annual performance, sales goals and profit sharing.Employee PerksOn-site caf-- with executive chefs and seasonal dinner-to-go options.First-class fitness center with complimentary personal trainers.Over four miles of beautifully maintained walking trails.About UlineUline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 8,500 employees across 12 locations, it's time you joined Uline.Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.EEO/AA Employer/Vet/Disabled#LI-MT1#CORP(#IN-PPINT)Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.Jobs to learn more!

Keywords: Uline, Champaign , Ecommerce Operations Analyst (North Of Chicago), Professions , Champaign, Illinois