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Field Support Technician - Printers

Company: eXcell
Location: Champaign
Posted on: November 8, 2019

Job Description:

has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity. * * * Contract to Hire Opportunity * * * We have a great opening for a Field Dispatch Support Tech to provide break-fix service in the Champaign area during Monday-Friday, 9:00 AM to 6:00 PM.

  • This is a driving position which requires a DMV background check to be completed
  • Use of reliable, personal vehicle required - miles reimbursed according to CompuCom policyOverview:
    • Technician will travel to each client s location to provide service
    • Must maintain good customer focus meeting deadlines and service level agreements (SLAs)
    • Maintains, analyzes, troubleshoots, and repairs desktops, laptops, servers, and printers
    • Printer support to include hardware break-fix, IMAC, and project work
    • Equipment covered includes Dell, Lexmark, and other name-brand printers
    • Works under general supervisionRequired Qualifications:
      • 1+ year(s) of experience supporting desktops, laptops, and printers
      • Must have experience supporting printers or MFDs (multi-function displays), including software and break-fix
      • 1+ year(s) of customer service experience required
      • Ability to work weekends, staggered or late shifts possibly including evenings and/or weekends
      • Interpersonal skills needed to interact with a wide range of users and environmentsBasic Needs / Haves:
        • Reliable transportation and a valid driver s license required (driving position - reimbursed accordingly)
        • Ability to work from a bent, crouched, or kneeled position
        • Ability to work on a ladder or lift
        • Ability to lift up to 50 lbs.
        • Smartphone with tethering / hot spot capabilities (reimbursed within corporate guidelines)
        • Laptop and basic hand tools requiredPreferred:
          • CompTIA A+ certification
          • OEM Printer Warranty certifications
          • OEM Laptop / Desktop Warranty certifications
          • Server experience a plus W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** Supports Equal Employment Opportunity** , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit . - provided by Dice

Keywords: eXcell, Champaign , Field Support Technician - Printers, Professions , Champaign, Illinois

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