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Customer Service Representative

Company: Hudson Technologies Inc
Location: Champaign
Posted on: August 23, 2020

Job Description:

Is environmental sustainability a core value of
yours? Do you want to contribute to
keeping food fresh, homes and people cool, industrial processes operating all with
maximum energy efficiency and environmental sustainability in mind? All of this in a critical infrastructure
industry? Then Hudson Technologies is
the place for you! Hudson Technologies is the largest independent distributor
of refrigerants and the largest refrigerant reclaimer in North America. Combined with our industry leading, patented,
and proprietary On-Site Chiller Services and Global Energy Services we lead the
way in lifecycle management of refrigerants and our commitment to the
environment. Position Overview Hudson Technologies
is the largest independent refrigerant distributor and larges refrigerant
reclaimer in North America. Our Customer
Service Representatives are an integral part of our team building relationships
with customers, helping our sales team maximize business and ensuring customer
satisfaction, retention and growth through exceptional service and attention to
detail. The Customer Service
Representative reports to the Customer Service Manager. Essential Duties and Responsibilities include, but not
limited to: Review incoming customer
purchase orders and reclaim requests for accuracy, enter both sales orders and
purchase order into order management system Schedule shipments (outbound
deliveries and inbound returns) utilizing in house logistics system Coordinate shipping documents,
paperwork and DOT required labeling Reconcile refrigerant buyback
results and inform customer of final totals and resulting buyback credits Coordinate with Accounts
Payable team to ensure customers is paid in a timely manner, and coordinate
with Accounts Receivable on customer balances owed Work through creative solutions
to effectively answer customer questions, provide guidance, and resolve issues
both promptly and thoroughly Establish relationships and
engage with customers Keep organized records of all
conversations in our call center database in a comprehensible manner Be a liaison between
operations, sales, finance, and the customer ensuring timely communication and
facilitating understanding by all parties Required Skills and Experience: 1-3 years customer service
experience in a manufacturing/industrial company preferred Excellent written and verbal
communication skills Solution-minded professional
with a drive to deliver value to our customers Ability to build and maintain good
relationships with customers Ability to work in a fast paced, ever changing
environment, able to prioritize tasks and manage time effectively Experience with Word and Excel,
CRM systems and order management systems

PI122744353

Keywords: Hudson Technologies Inc, Champaign , Customer Service Representative, Sales , Champaign, Illinois

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