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Customer Service Representative

Company: ZF Friedrichshafen AG
Location: Marshall
Posted on: April 8, 2021

Job Description:

Req ID 14724

  • Maintain customer delivery rating per established On-Time-Delivery goal.
  • Participate in Production Meetings to analyze and review shipment needs and issues within the manufacturing of products which includes production, quality, scrap and effectiveness. Also attend additional meetings as required for quality and delivery issues. Complete tasks assigned from those meetings including gathering data for evaluation.
  • Interface with customers regarding shipment and delivery information.
  • Monitor EDI communiques from customers.
  • Notify management of customer issues affecting the Manufacturing Plan and Sales.
  • Run and Print the Ship Requirement Listing from SAP to analyze customer requirements and create deliveries for shipment in SAP. Maintain SAP activities necessary to accomplish daily shipments.
  • Maintain SAP data relevant to customer service (Scheduling Agreements, Master Data, etc.).
  • Disposition purchase orders through proper channels (Purchase Order / contact review).
  • Maintain files of customer purchase orders, releases, memorandums, etc.
  • Occasional travel for customer required business conferences.
  • Assist in training new customer service representatives as needed to support team growth.
    • Fill in for Customer Service Supervisor representing the customer service team on limited basis as needed.
    • Develop Master Production Schedules (MPS) for product lines using input from customer production schedules and sales forecasts.
    • Develop 18-month production forecast utilized for planning and capacity evaluation in monthly Capacity Planning review meeting.
    • Analyze the material requirements plan and perform Rough-Cut capacity checks to insure the MPS has a high probability for success.
    • Review MPS / Rough Cut capacity analysis and Production Variance reports with Business Unit Teams to ensure production plans are in place to meet both customer and operating plans.
    • Monitor production launches, phase outs and engineering changes to ensure production plans to meet customer deliverables and minimize material obsolescence.
    • Notify management of customer issues affecting the Manufacturing Plan and Sales.
      • Must be able to work in a fast paced, multi-tasked environment and be available after hours if required.
        • Interact with internal and external customers to aid in the resolution of issues.
        • First line of contact on all customer service issues.
          • Comply with and support the health, safety, and environmental programs, policies and procedures.
          • Perform other duties as assigned.
          • Bachelors degree in a related field.
          • Minimum of 4 years experience in customer service or material/production planning. Be part of our ZF team as Senior Customer Service Representative and apply now!DIVERSITY COMMITMENTTo harness the power of innovation, we invest in the development of diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to our company.Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis.ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran

Keywords: ZF Friedrichshafen AG, Champaign , Customer Service Representative, Sales , Marshall, Illinois

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