Phone Customer Service Representative
Company: Carle Health
Posted on: January 25, 2023
Responsible for researching, resolving, documenting, and responding
to inquiries related to patient accounts from patients, insurance
companies, attorneys, public agencies, internal departments,
employers, and third party payers. Responsible for reviewing and
calculating pre-determinations and charge estimates. Assists
patients with setting up payment arrangements. Processes and posts
all payments including required time of service payments. Collects
outstanding accounts receivables. Provides financial counseling for
charity and assists with application process. Responsible for cash
bag balancing. Completes commercial disability and Family Medical
Leave Act (FMLA) forms.
CERTIFICATION & LICENSURE REQUIREMENTS
Notary certification may be required.
One year customer service experience required and/or one year
customer service experience in health care preferred. General
computer knowledge related to Microsoft Office applications such as
Word, Excel, and Outlook. Knowledge in office based technology i.e.
computer, copier, fax, and scanner. etc.
- Notary certification may be required
SKILLS AND KNOWLEDGE
Must demonstrate tact and diplomacy in interpersonal interactions.
Credit and collection experience preferred. Requires strong oral
and written communication skills. Display high standard of
confidentiality. Ability to work proficiently within multiple
systems. Handle high volume of work and have the ability to
multitask under demanding conditions. Attention to follow-through.
Appropriately react and maintain composure during confrontational
situations. Keyboard minimum of 40 words per minute. Ability to
easily accept and implement change.
- Identifies and corrects billing errors and insurance
discrepancies. Researches, resolves, documents, and responds to all
patient account inquiries generated from telephone, walk-in,
MyCarle or written correspondence. This is for internal and
external customers and includes all billing entities for
- Identifies and resolves insurance set up errors to facilitate
accurate and timely billing and payment processing.
- Performs financial counseling and assists patients in setting
up payment arrangements on outstanding accounts receivable,
processes and posts payments, as well as collects payments for time
of service patients. Assists patients in the process of applying
for and/or setting up Carle Financial Assistance program, prompt
pay discount, payroll deduction, and recurring credit card
- Prepares and provides estimates for services to patients.
- Responsible for cash bag balancing.
- Completion of commercial disability and FMLA forms (various by
- Monitors and files claims to drug assistance companies.
- Performs other duties as assigned.
We are an Equal Opportunity Employer and do not discriminate
against any employee or applicant for employment because of race,
color, sex, age, national origin, religion, sexual orientation,
gender identity, status as a veteran, and basis of disability or
any other federal, state or local protected class. Carle Health
participates in E-Verify and may provide the Social Security
Administration and, if necessary, the Department of Homeland
Security with information from each new employee's Form I-9 to
confirm work authorization. - For more information:
Effective September 20, 2021, the COVID 19 vaccine is required for
all new Carle Health team members. Requests for medical or
religious exemption will be permitted.
Keywords: Carle Health, Champaign , Phone Customer Service Representative, Sales , Champaign, Illinois
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