Patient Service Representative

Company: Carle Health
Location: Urbana
Posted on: May 25, 2023

Job Description:

** Job Details****Patient Service Representative****Department:** Infectious Disease - CWP **Usual Schedule:** Monday, Tuesday and THursday **Entity:** Carle Foundation **On Call Requirements:** na **Job Category:** Customer Service **Work Location:** BroMenn Medical Office Ctr II **Employment Type:** Full - Time **Nursing Specialty:** **Job Post ID:** 21229 **Secondary Job Category:** **Experience Requirements:** None **Weekend Requirements:** na **Education Requirements:** Not Indicated **Shift:** Day **Location:** Urbana, IL **Holiday Requirements:** na **Job Description****JOB SUMMARY:** The Patient Services Representative 1 coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in, charge posting, cash management and basic patient appointment scheduling. Conveys a positive image and provides information to ensure patients' needs are met. **EDUCATIONAL REQUIREMENTS**Associates Related field or Three (3) years of experience in an office/customer service environment is an acceptable substitution for Associates degree. Successful completion of medical terminology course within one (1) year of start date in position. **CERTIFICATION & LICENSURE REQUIREMENTS**None specified **EXPERIENCE REQUIREMENTS**Previous public contact position, basic computer skills, and experience using fax machine, copier and other general office equipment. **OTHER REQUIREMENTS**Strong communication skills; observes high standard of confidentiality; multiple tasks concurrently; memory for details; ability to prioritize and complete tasks under stressful conditions with interruptions; ability to accept and implement change and function in instances where decisions are not always apparent. **ESSENTIAL FUNCTIONS:*** Coordinates and participates in a variety of duties associated with daily clinic preparation process including: patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, phone calls.* Competent in telephone system, takes and delivers messages to physicians, nurses and others. Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner. Distributes all messages according to practice communication standards.* Serves as a role model by conducting self in a responsible, professional manner.* Manage all incoming patient care requests related to in-basket activities, referrals, work que activity, and incoming telephone calls.* Proficient with insurance coverage rules. Proficient with coverage and rules that apply to eligibility, network coverage, and benefits.* Successful completion of mandatory insurance training and ongoing competency refreshers.* Competent to initiate and secure prior authorizations as needed.* Assigned tasks as they present.* Coordinates and participates in a variety of duties associated with daily clinic preparation process including: patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, phone calls.* Competent in telephone system, takes and delivers messages to physicians, nurses and others. Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner. Distributes all messages according to practice communication standards.* Serves as a role model by conducting self in a responsible, professional manner.* Manage all incoming patient care requests related to in-basket activities, referrals, work que activity, and incoming telephone calls.* Proficient with insurance coverage rules. Proficient with coverage and rules that apply to eligibility, network coverage, and benefits.* Successful completion of mandatory insurance training and ongoing competency refreshers.* Competent to initiate and secure prior authorizations as needed.

Keywords: Carle Health, Champaign , Patient Service Representative, Sales , Urbana, Illinois