Program Technician - Knolls

Company: Carle Health
Location: Peoria
Posted on: February 8, 2026

Job Description:

Overview Program Tech works the treatment team to ensure complete coordination of the client's treatment from admission through discharge. Monitors the day to day client activities in a residential setting. Position exists to provide clinical support to team and external/internal customers and to help ensure the security of consumers and physical plant. Qualifications Certifications: - Basic Life Support (BLS) within 30 days - American Heart Association (AHA) - Driver's License - Illinois Secretary of State (ILSOS) - Use of usual and customary equipment used to perform essential functions of the position. Upon Hire - Must have control over personal use of all mood-altering chemicals and behaviors. Upon Hire - If recovering from an addiction, must currently have a minimum of 2 years of uninterrupted recovery. Upon Hire Other Requirements Required English Skills Advanced reading skills Advanced writing skills Advanced oral skills Communication Skills Ability to respond appropriately to customer/co-worker Interaction with a wide variety of people Maintain confidential information Ability to communicate only the facts to recipients or to decline to reveal information Ability to project a professional, friendly, helpful demeanor Computer Skills Basic computer knowledge: Uses word processing, spreadsheet, e-mail application, and web browser. Comfortable within a Windows OS and learning new applications. Responsibilities PROVIDES CLINICALLY SUPPORTIVE SERVICES AS REQUIRED BY PROGRAM - Understand the symptoms and behaviors associated with substance use and mental illness. - Ability to recognize of the warning signs for suicide. - Knowledge of opiate overdose signs and symptoms. - Demonstrates Active Listening, motivational techniques, and crisis management. - The ability to effectively listen and establish rapport with consumers and families, and compassionately understand/respect differences. - Ability to maintain appropriate treatment boundaries with consumers and their families. - Ability to deal with issues requiring flexibility and judgment to resolve customer or program situations; and to prioritize job assignments. - Performance Standards Orient consumers and families to program: - Follows orientation protocol - Completes admission checklist/paperwork - Responds to consumer’s requests/needs promptly. - Observes consumers self-administration of scheduled and PRN medications using 2 identifiers, documents per program protocol. - Follows program protocol for counting PRN meds with co-worker at every shift change. - Ability to collect BAL and urine screens as needed. ENSURES CLIENTS RECEIVE COMPREHENSIVE SERVICES. - Works with the treatment team to provide complete services to clients. - Accurately documents activities according to the policies and procedures. - Is knowledgeable of and capable of providing emergency assistance in regard to inappropriate acting out behavior by any client. Always attempts to utilize verbal redirection, interaction of other staff, utilization of quiet room, etc. before instituting emergency measures. - Is knowledgeable and capable of working with clients who present a dual diagnosis. - Is knowledgeable of and appropriately institutes the daily program format on the adult. Guides activities on the daily schedule to provide optimum treatment while instilling a sense of positive empowerment to clients. - Provides that all client contact and interaction is based upon inherent dignity, individuality, culture and beliefs of each client. Client care is provided in a compassionate, humane, and non-enabling manner. - Ability to maintain a safe living environment for clients. - Understanding of program requirements for your unit PROVIDES TRANSPORTATION SERVICES TO CLIENTS FOR OFF CAMPUS ACTIVITIES. - Is knowledgeable of policy and procedures. - Provides transportation, as needed. MAINTAINS EFFECTIVE COMMUNICATION AND TEAMWORK STYLE WITH CO-WORKERS AND OTHER DEPARTMENTS - Gives accurate, objective data during report to oncoming shift. - Actively maintains open communication and demonstrates a cooperative, teamwork style with clients, significant others, other IIAR staff members, other healthcare works, medical staff and community. - Maintains computer proficiency so that order communications will be done in a correct manner. Stays abreast of Health IT updates and changes regarding order/care planning. - Is responsible for making sure information regarding all shift tasks is part of each team member awareness. Is responsible to his/her supervisor to report any areas of care that are not completed or were unable to be re-scheduled and gives direction to other team members to do the same. - Demonstrates courteous, respectful and caring behavior toward consumers, visitors, staff and outside contacts. - Interactions promote trust with both consumers and other staff; respects confidentiality; avoids gossip or other disrespectful behavior. About Us Find it here. Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance – and opportunities meet flexibility. Find it all at Carle Health. Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Health Alliance™. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com. Compensation and Benefits The compensation range for this position is $17.19per hour - $27.85per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.

Keywords: Carle Health, Champaign , Program Technician - Knolls, Healthcare , Peoria, Illinois